* Conduct a Time and Attendance analysis call with the client to verify timeclock and/or time-off setup information.
* Gather paid time off policies to understand client's business practices.
* Configure client Time and Attendance and/or Paid Time Off policies in ADP Workforce Now.
* Assist clients with Time and Attendance and/or Paid Time Off inquiries until clients are transitioned to service.
* Facilitate client training on Time and Attendance and/or Paid Time Off features and functionality.
* Provide troubleshooting and additional support to internal partners on client time-related configuration activities.
* Perform quality assurance tests to ensure Paid Time Off features have been successfully configured and implemented.
* Prepare client for Time and Attendance and/or Paid Time Off transition from implementation to service.
* Provide support during client first payroll and time processing.
* Customize client's HCM platform homepage for Time and Attendance and Paid Time Off.
* Collaborate with internal partners to ensure successful Time and Attendance and/or Paid Time Off implementation.
* Responsible for initiating Time and Attendance billing.

* Attention to detail, process-oriented, self-directed, and inquisitive
* Prior experience in a customer-facing role
* Ability to manage competing priorities
* Ability to respond and react to a variety of different critical issues simultaneously
* Analytical & problem solving skills to anticipate, identify, eliminate, and/or resolve problems in a timely manner
* Ability to collaborate cross-functionally to strengthen processes and deliverables
* Strong verbal and written communication skills through appropriate email etiquette
* Excellent organizational skills

* Experience in timeclock and/or time-off system configuration

* Strong technical background

* Expertise and knowledge in Timeclock and/or Time-off system
* Proficient in MS Excel
* Knolwedge in industry best practices and trends in Time-related solutions
* Knowledge in Time products, features, and/or services of an online HCM platform, including but not limited to ADP Workforce Now

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.