Title: Administrator-JLR Tech Shop
Location: Mahwah, NJ, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Day to Day Responsibilities
Perform assigned administrative functions as part of the Technical Center Workshop team. Partial responsibilities include vehicle tracking and deployment, repair order billing, warranty claims, obtain repair authorizations/approvals.
Coordinate factory required pre-production rework activities on early vehicles
Track, locate and monitor pre-production vehicle locations
Manipulate and formulate data to provide specific rework detail to technicians
Record detail relating to completion of reworks on all pre-production units
Close out reworks in the fleet management system
Cross charge rework costs
Perform all in-house and external repair order rework billing of parts, labor and sublets
Communicate with service personnel of reconciliation centers in North America
Advise on rework requirements, timescales and other relevant details
Turn in vehicles for re-assignment or re-marketing as required
Support the parts inventory management in the technical center
Perform warranty claims processing and prepare for upload and correction.
Track payment status and resolve issues for claim payment
Submit Fixed Right Enhanced Diagnostics authorizations to obtain warranty prior to approval where required
Utilize Dealer Integrated Material Exchange (DIME) to perform warranty parts return processing and return shipping
Utilize DIME for warranty parts scrapping
What you bring
Must be highly interpersonal with team-building and participative management skills
Requires self-starter with ability to work under minimal supervision
Proficient with PC and Microsoft Office applications
Must maintain High Standards
Works well under pressure
Manages business complexity
Must have ability to maintain a professional level of communication in English and any other languages as required by the project client
High level of proficiency with PC and Microsoft applications including Outlook, Excel and Word
Must be able to execute outlined job components such as training, reporting, marketing, group facilitation and product demonstration abilities
Must be capable of formulating business decisions based on a logical reasoning approach and offering a solution-based outcome to all situations
Must operate successfully in a business environment with limited management oversite
Minimum of High School diploma or equivalent experience
Two years of college with a strong emphasis on business skills preferred
Driver's license
Seven years in an automotive service environment, 10 or more years preferred
Two years of supervisory experience
First Aid/CPR Certified preferred
PHYSICAL DEMANDS:
Must be physically capable to accomplish the tasks assigned to the program, including a minimum of 50 lbs. without sustaining injury
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.
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