Requisition ID: 217378

 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

 

Mortgage Administration Officer - Mortgage Processing
L 4.1
Schedule: Monday to Friday 8:30am - 5:30pm / Saturdays 4 hours upon request

Purpose

Contributes to the overall success of the Mortgage Processing team - Mortgage Security and Property Insurance (MSPI) in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities 

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Provides administrative and processing support by:

Verifying the accuracy and completeness of activities/work, correcting the data, and documenting the error. 

Completing all assigned tasks with a high level of accuracy and attention to detail.

Identifying policy/process non-compliance situations

Monitoring and prioritizing daily workloads to ensure completed within the published Service Level Agreements

Conducting investigations to resolve exception situations. Preparing and responding to case correspondence as required

Providing guidance and training of other team members

Assisting with the implementation of required changes (e.g. policy, process, systems etc.)

Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit as determined by the day-to-day operational requirements.

Ensures customer service is consistent with GO Perform values by:

Ensuring a high level of professionalism is maintained during all interactions with other Bank staff. Notifying the assistant manager/manager as appropriate when processing delays occur.

Maintaining the confidentiality of customer information.

Maintains a high level of sense of urgency to action daily workload and inquiries received by partners, stakeholders, business lines.

Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services. 

Maintain strict adherence to established operating and security procedures by:

Adhering to established Bank regulations and procedures within assigned authority and Responsibility.

Maintaining all keys, combinations and passwords assigned to custody in accordance with Bank regulations.

Reporting any unusual occurrences or fraudulent activity to the assistant manager or manager immediately

Completing all required training (e. g. Anti-Money Laundering; Guidelines for Business Conduct, Privacy)

 

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

Champions a high performance environment and contributes to an inclusive work environment. 

Education / Experience 

• High School diploma and minimum of 1-2years of relevant working experience in Financial Services or related industry. 

• Intermediate English language skills 

• Proven customer service skills, as well as flexibility to adapt to changing environments. 

• Working knowledge of Microsoft Office (Excel, Word, and Outlook) 

 

Location(s):  Dominican Republic : Santo Domingo : Santo Domingo East || Dominican Republic : Santo Domingo : Santo Domingo North || Dominican Republic : Santo Domingo : Santo Domingo West

Business Address: Zona Franca Las Americas 

 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.