Network Trainer/Coach
Up tp £45,000
Permanent
40 hours – Field Based
MSX International has the job for you!
Are you looking to take your career to the next level by working with a manufacturer’s Retailer network to drive real improvements in aftersales performance?
We have an exciting opportunity to join our team as a Network Trainer / Coach to help deliver tangible improvements across key performance indicators within our client’s Retailer network.
The Role
In this role, you will be working with Retailers within a Manufacturer’s network, helping them improve aftersales performance across multiple areas. You’ll coach and mentor business management and staff, implementing effective solutions to deliver real, sustainable improvements in customer satisfaction, team working, process improvement, and quality management.
As a Network Trainer / Coach, your responsibilities will include:
Delivering improvements in aftersales KPIs, such as customer satisfaction, team communication, process improvement, and quality management. Root causing underperformance, providing coaching and guidance to staff on key areas such as customer preparation, technical pre-planning, and team collaboration. Facilitating continuous improvement and sustainable solutions in the areas of quality control, recruitment, and staff retention. Prioritising your workload to ensure the completion of contracted days and maintaining accurate, timely administration (visit reports, SMART actions, and activity tracking). Building strong working relationships with Manufacturer Area Teams and other field teams to drive success.
About you
This is a fantastic opportunity for someone with a deep knowledge of aftersales processes within the
automotive sector. We’re looking for a confident, results-driven individual who is passionate about coaching and driving performance improvements.
As well as:
A strong working knowledge of Dealer aftersales processes. The ability to develop individuals and sustain performance improvements. Previous experience working in a regional or national role for a vehicle manufacturer or franchised dealer group (highly advantageous). Demonstrable experience in business coaching and change management would be a strong plus. Excellent communication, interpersonal, and analytical skills. Proficiency in using analysis tools to provide actionable feedback to clients.
What’s in it for you?
At MSX International, we value the hard work and dedication of our employees. We offer competitive rewards and a range of benefits to ensure your success and well-being, including:
Competitive salary (£40,000 - £45,000 per year) 25 days annual leave Company contributory pension plan Cashback healthcare scheme Life Assurance Car Salary Exchange Scheme Exclusive discounts on everyday purchases and car purchases
Working Pattern and Location
40 hours per week Permanent Monday-Friday Field based
About MSX:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
About MSX:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.