Title: Regional Operations Manager

Location: PA, US

Job Type: Full-time with Benefits  

 

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

 

Responsibilities: 

Resolve operational issues with the Field Operations Support Specialist (FOSS), including, but not limited to, the following: 

Dealer performance 

Regional Support and Communications 

Adhere to all Quick Lane brand standards 

Personnel Required Standards 

Quick Lane Dealers’ Operating Standards, including safety and cleanliness. 

Provide direct in-dealer training and mentoring for all FOSSs. 

Provide ongoing in-store support and development training with FOSS personnel monthly. 

Quick Lane processes and programs 

Lead, develop, train, and coach 

Ensure FOSS completes weekly administrative duties accurately and on time 

Advance scheduling of visits (Outlook Calendars) 

Action Plan creation and updates 

STARS Training up to date 

Copy Dealer Management and Regional Personnel in visit summaries 

Create and deliver annual performance reviews for assigned FOSS 

Develop personal growth and performance improvement plans 

Deliver all Quick Lane & Quick Lane Express (QLE) performance objectives in the region 

Analyze Quick Lane performance in your assigned region monthly and create action plans for underperforming Quick Lane locations 

Function as the primary Quick Lane contact with the assigned Regional Management 

Support the launch and handoff of newly opened Quick Lanes 

Provide in-dealer QLE launch training 

Make recommendations to senior management 

Provide fill-in support for Quick Lane and QLE stores if the FOSS is TBD or off-duty 

Conduct annual business plan meetings with Quick Lane stores 

Develop plans to achieve dealer and regional objectives 

Drive KPI performance in assigned regions 

Personally provide in-store operational support for high-profile and struggling Quick Lanes 

Assign FOSS to Quick Lane stores and drive performance 

Review action plans for milestone completion and identify issues/opportunities 

Request classroom critical skills training as needed within the region 

Achieve consumer experience standards as prescribed by FCSD within the assigned regions 

Support Quick Lane special projects and initiatives Basic Qualifications 

What you bring: 

Bachelor’s degree (preferred but not required) 

4 to 5 years of professional experience with multi-store retail or operations management 

Experienced in dealing with business owners of large and small operation 

Excellent verbal and written communication skills 

Tech-savvy with proficiency in Microsoft Office products 

Knowledge and aptitude using and interpreting financial reports and data 

Ability to problem-solve and execute changes that increase efficiencies and improve customer service 

Excellent organizational skills, including prioritization and time management 

Passionate and excited about building and sustaining relationships 

Self-starter with a results-driven mindset 

 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. 

 

Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience. 

 

Apply NOW!!

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