Requisition ID: 215605

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

The Senior Manager, Wealth Service Centre will lead and oversee the Scotia Wealth Service Centre, within Canadian Wealth Management Operations, and provide oversight on level one support to Scotia Wealth business lines, ensuring front line application support strategies, plans and initiatives are executed & delivered in compliance with governing regulations and internal policies and procedures.

 

Is this role right for you? In this role you will:

Lead a team of high performing professionals within the Scotia Wealth Service Centre and Scotia Wealth Management ScotiaCards Entitlements teams and drive a client focused culture to deepen and leverage broader Bank relationships, systems, and knowledge Be accountable for creating a cohesive team environment focused on exceptional wealth advisor experience while supporting the various businesses in their processes, procedures, policies, and application inquiries Be responsible for overall service excellence while maintaining elevated levels of productivity by proactively problem solving in support of business line objectives Collaborate with change management and technology partners to maintain supported application knowledge and to assist in troubleshooting efforts to identify key areas of opportunity to enhance the Advisors’ experience Establish and maintain strong partnerships with key stakeholders within each business line and project teams to collaborate on new initiatives, level 1 support improvements, and updates to policy updates Develop and maintain Key Performance Indicators (KPIs) to continuously measure team performance on applications supported and identification and implementation around key areas of opportunity to strategically enhance support effectiveness and provide senior leadership teams with observations, recommendations, and frequent metrics on service levels Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Create an environment in which their team pursues effective and efficient support of their respective application level subject matter expertise, while ensuring the adequacy, adherence to and effectiveness of day-to-day controls to meet obligations with respect to operational, regulatory and compliance risks Continue to build a high-performance environment and implement a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy, and managing succession and development planning for the team

 

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

Post-Secondary degree required Extensive Wealth Management and Operational experience/ knowledge   Experience in leading a team of professionals Strong time management skills A sense of urgency with an ability to meet tight timelines A strategic mindset and the ability to analyze data and make recommendations Proven problem solving and resolution implementation experience Proven ability to lead high performing team Contact Centre experience is an asset

 

 

What’s in it for you?

The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers.

Your career matters! You will have access to career development and progression opportunities.

An inclusive working environment that encourages creativity, curiosity, and celebrates success!

You will get our help to save for your future and to invest in your total wellbeing through our Scotiabank benefits** such as Performance Bonus, Employee Share Ownership Program, Pension Plan Matching, Banking Benefits, and Health Benefits from day one!

You will relish work-life balance, team events, and opportunities to participate in the community.

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.