Full-Time Title and Registration Specialist Needed!
80 Hours of PTO front loaded on day 1Schedule: Monday - Friday, Flexible 8-hour shift between the hours of 7:00am and 6:00pmGreat benefits and career opportunitiesPay: $20-$26/hr. (DOE)Title and Registration Specialist I
The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles.
Responsibilities (NOTE: In some instances, depending on assigned work function, job duties may emphasize certain elements more than others.)
Print, review, and analyze inbound purchase of a vehicle’s consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicleResearch and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issuesPrint, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchaseResearch and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issuesBe comfortable working directly with government personnel when needed to resolve registration/title issuesHave effective strategies to diagnose and resolve issues in a timely mannerCommunicate effectively with customers through chat, phone, and CRM/emailAnswer Customer questions regarding the Purchase paperworkFollow-up with appropriate LAD personnel on any issues that need correction during purchase or saleMeet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the CompanyAdditional work and tasks as neededSkills and Qualifications
1+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferred
CDK experience a plus
Strong attention to detail
Excellent communication skills
Time management
Active listening skills
Critical thinking
Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.