Plano 5 (31065), United States of America, Plano, Texas Title Release Floor Supervisor (Onsite) As a Title Release Floor Supervisor, you will be coaching and developing associates in a call center environment to improve productivity, efficiency and effectiveness. You will communicate with managers and associates to drive customer experience based on observations. You will serve as a liaison between associates and managers to help drive associate engagement and increase department morale. **Responsibilities:** + Assists with daily back office operations and floor coverage + Coordinates daily workflow of the department and directs work of others. + Assists with escalated customer issues or complex calls and troubleshoot + Regularly trains, coaches, develops and mentors other associates in the department **Location:** Plano, TX - This role is an essential position and requires on site attendance **Basic Qualifications:** + High School Diploma, GED, or equivalent certification + At least 2 years experience with Microsoft Office or Google Suite + At least 2 years customer service experience in call center or back office for banking or financial services + At least 1 year of experience in auto finance **Preferred Qualifications:** + At least 3 years customer service experience in call center for banking or financial services + At least 3 years experience with Microsoft Office or Google Suite + At least 1 year of experience working in Titles **More Benefits, More Health, More Wealth, and More Life** Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something. + Medical, Dental, Vision, Prescription coverage Day 1 + Flexible Scheduling + Paid Time Off + Wellbeing offerings such as backup childcare and Mental Wellness support + Tuition Reimbursement + Paid Training and Development offered quarterly + Flexible Spending Account + Life Insurance as well as Disability + Disability Insurance + 401 K and Stock Purchase Plan “At Capital One, we strive to attract the best people to give them the opportunity to be great.” - Rich D. Fairbank, Chairman, Founder and CEO We believe in the Power of one Work & Culture at Capital One (https://www.capitalonecareers.com/work-and-culture#anchor-impact) **At this time, Capital One will not sponsor a new applicant for employment authorization for this position.** Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).