Job Title: Tooling Specialist

Job Description

We are seeking a dedicated Customer Support Specialist to manage the interfaces from supplier to customer and within the organization. This role involves handling customer purchase orders, supporting the tool lease team, and generating various reports. The successful candidate will have a strong technical background, excellent customer service skills, and the ability to work efficiently within a team.

ResponsibilitiesManage customer routine, AOG, and initial provisioning tooling purchase orders, maintaining order status records.Organize and host customer tooling conference calls, answer order inquiries, and provide price quotes.Support the tool lease team through effective customer service, including quoting, order entry, follow-up on delivery, SAP updating, and invoicing.Follow-up with customers for tooling returns and warranty claims, recording feedback regarding damages.Coordinate with tool services management in Hamburg to ensure efficient and timely order processing.Interface with Hamburg Inflight Desk to address backlog and quality discrepancies.Release and follow-up on Hamburg's customer orders.Work closely with the local Hydro repair shop and Hamburg tool repair team to ensure optimal tool maintenance and repair.Generate customer order status reports and internal tool order status reports with updated information on order status.Collect, analyze, and implement lessons learnt and corrective actions for missed tool lease opportunities.Perform additional duties as assigned.Essential SkillsExperience with SAP and ERP logistics tooling software.Strong customer service skills.3-5 years of experience in a customer service function.Demonstrated analytical skills and experience in developing reports.Strong technical skills, attention to detail, and troubleshooting abilities.Proficiency in using Excel and/or Google Sheets.Additional Skills & QualificationsExperience in managing customer orders and providing price quotes.Ability to host and organize conference calls.Experience in tool leasing and order processing.Why Work Here?

This is an excellent opportunity to get your foot in the door with potential for long-term employment. We value our employees and offer opportunities for growth within the company. Join us to work in a supportive and dynamic environment.

Work Environment

The work schedule is Monday-Friday, either 7 AM to 4 PM or 8 AM to 5 PM. You will work in a collaborative environment, interfacing with various teams to ensure efficient operations.

Job Type & Location

This is a Contract to Hire position based out of Herndon, Virginia

Pay and Benefits

The pay range for this position is $28.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Herndon,VA.

Application Deadline

This position is anticipated to close on Mar 11, 2025.

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\n About Aerotek:\n\n

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

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Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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