Tour Consultant    EF Adventures    Denver, CO/Cambridge, MA    Start Date: July 1, 2024    Application Deadline: April 12, 2024    Say hello to EF Adventures! As a branch of EF World Journeys, we draw upon nearly 60 years of experience to bring EF’s mission of opening the world through education directly to the active traveler. At EF Adventures, we view adventure as a mindset. Our biking, hiking & walking, and multi-adventure tours are designed for enthusiasts, hobbyists, and adventure-curious travelers alike. Join us on a journey where every step and pedal are invitations to embrace exploration, immerse yourself in vibrant cultures, and cultivate lasting memories, all with a focus on wellness.        The Role:        As inaugural members of the EF Adventure sales and service team we’re seeking goal-oriented, adaptable, and entrepreneurial team players who share an enthusiasm for active travel, well-being, and community. We're looking for strong individual contributors who thrive in team environments, showcasing exceptional communication, problem-solving abilities, and meticulous attention to detail. Our ideal candidate embodies a results-driven mindset, where achieving 100% is merely the starting point. If this sounds like you, we’d love to have you join our team!        In this dynamic role, you will take ownership over the full customer journey for individual travelers, group coordinators and group members - from nurturing leads to point of sale, providing pre-departure traveler support, and cultivating ongoing customer loyalty and engagement via phone and e-mail.        Your daily tasks will include reaching out to website and marketing leads, as well as sourcing group coordinators. You’ll handle inbound sales and service calls, manage your sales pipeline, and prioritize service revenue for booked travelers. Your role will also be pivotal in developing retention strategies, generating referrals, and identifying opportunities to enhance the customer experience.        Requirements:    Minimum 1 year of sales or service experience at EF, demonstrating proven success.Excellent interpersonal and communication skills - written, verbal, and listening.Possesses a "nothing is impossible" attitude and strong problem-solving abilities.Flexible and adaptable to meet evolving business needs. Including, but not limited to, evolving shift schedule, weekend work, and paid overtime as needed.Technical proficiency or willingness to learn complex concepts and articulate them to customers; experience with biking and/or hiking is advantageous but not required.Demonstrates personal accountability, self-awareness, and a willingness to learn from feedback.Results-oriented, competitive, and capable of independent work while collaborating effectively with a team.Influential with the ability to motivate others intrinsically.Meticulous attention to detail in sales and service tasks.Comfortable taking ownership of issues, projects, and tasks from start to finish.Enthusiasm for active travel, wellness, and community.    Responsibilities:    Customer Journey Ownership: Take charge of the end-to-end customer journey for individual travelers, group coordinators, and group members. Including nurturing leads, managing point-of-sale interactions, and providing pre-departure traveler support.Sales Responsibilities:Outreach to website and marketing leads to drive engagement and conversion.Source group coordinators and collaborate to facilitate reservations and recruitment support.Handle inbound sales calls, understand needs/motivations of travelers, consult on best tour options, and set up reservations.Manage sales pipeline, ensuring timely follow-ups and conversions.Consistently meet or exceed sales targets and performance metrics.Service Responsibilities:Provide exceptional support and assistance to travelers before and after their trips, addressing inquiries, concerns, and requests promptly and effectively.Assist with pre-trip preparations, including collecting travel documentation, flight & rooming preferences/requests, bike information (i.e., type, size, and pedal types), travel insurance queries, and more.Prioritize service revenue for booked travelers.Proactively communicate with travelers whose trips face cancellation due to low enrollment, ensuring successful rebooking.Identify opportunities for process improvement, service enhancements, and customer satisfaction initiatives to optimize the traveler support experience.    Why You’ll Love Working Here: Perks, Benefits and Earning Potential        Work in our downtown Denver Office or our North American Headquarters in Cambridge, MA where you’ll enjoy comprehensive professional development, frequent social programming, office-wide sports leagues and our employee-run “EFinity” groups: Black@EF, LGBTQ+@EF, Latinx+@EF, API@EF, Accessiblility@EF, Jewish@EF, Faith@EF and more.

In addition, you can expect:        Paid International Business Travel opportunitiesEligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per weekCommitment to professional growth: robust monthly calendar of trainings, workshops and TED Talk style sessionsFour weeks paid vacation your first year, ten paid holidays, and two floating holidays25% company match on your 401(k)Market-leading medical, dental and vision coverage, along with life and disability insuranceWellness benefits including onsite and virtual classes run by EF instructors and a yearly fitness reimbursementEF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)Discounts at local venues and businesses Compensation: Tour Consultants have the potential to earn up to $67,000 if sales targets are achieved (consisting of a base salary starting at $49,000 and a bonus potential of $20,000). Salary is commensurate based on the individual's years of sales and service experience.About EF Education First        At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.        When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.        Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com