General Description:

Performs underwriting, quoting and customer service for assigned self insurance accounts that provide mono-line workers’ compensation coverage. Duties include quoting, processing of audits and endorsements, policy issuance, certificate issuance and information reporting to various industry organizations. Also provides timely responses to policyholders questions and requests and provides resolution to policy problems and/or issues. Participates in group quarterly and annual board meetings  as required. Works with a variety of staff including senior management, claims, finance and marketing  to ensure a positive customer experience.

Responsibilities:

Communicates with carriers, producers and marketing on prospects and existing accounts. Participates in SIG quarterly and annual board meetings and provides required Information for quarterly reportsMaintain various databases and spreadsheets

Knowledge, Skills and Abilities:

·       Strong organizational skills required.

·       Strong written and oral communication skills.

·       Ability to work well in a team environment.

·       Ability to handle multiple projects.

·       Must have a capacity for analytical thinking.

·       Strong problem-solving skills.

·       Ability to adapt and multitask to meet deadlines.

·       Must have a minimum of 3-5 years experience in an insurance environment (preferably Workers’ Compensation) like an underwriting department, insurance agency, or insurance support role.

·       Proficient with Excel and Word and experience with underwriting software a plus.

Physical Demands:

Work is performed in a climate controlled office environment with minimal noise and limited to no exposure to chemicals or toxins.  Employees operate office equipment including; telephone - headset, Computer,   computer monitors, keyboard, mouse, copier, scanner and mail machine.  Physical tasks of job include; walking, sitting, standing, bending and fingering.

Analysis of Physical Demands:

·       Constantly (over 66% of time) work performed requires employees to use repetitive hand motions such as fingering, using a keyboard, and sitting at a desk.

·       Frequently (34%-66% of time) work performed requires employees to handle and grasp things, walk on normal surfaces, stand and bend.

·       Occasionally (1%-33% of time) work performed requires lifting/carrying  items that range from 10-50lbs, pushing/pulling  items that range from 10-50lbs, walk on uneven or slippery surfaces to and from work and occasionally reach outward to grab things and bend.

·       Rarely (< than 1 hour per week) work performed requires twisting/ turning including reaching over shoulder or above head , kneeling or squatting.