General Summary:Investigates and analyzes outstanding customer deductions/chargebacks to determine compliance with agreement terms. Utilizes Microsoft Excel daily, including pivot tables, VLOOKUP, and macros, to review and format customer data. Extensively manages multiple datasets accessed through customers portals and internal programs in order to validate deductions.

Benefits and Culture 

We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser's offers choices whenever possible, because we recognize the diverse and ever changing needs of our employees. Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.

We strive to be your Employer of Choice. As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees want to build a lasting career.

Visit our website to learn more about our competitive benefit programs - https://www.resers.com/careers/#benefits 

Principle Duties and Responsibilities

1. Carries out billing, collection and reporting activities according to specific deadlines.

2. Monitors assigned customer accounts for non-payments, delayed payments and other irregularities.

3. Analyzes and processes customer deductions, including post audits for assigned accounts. This includes validation by using Excel and other software to substantiate findings.

4. Engages customers, brokers, sales staff, supervisor or manager as required to resolve complex issues.

5. Communicates with brokers, customers, sales and internal staff on outstanding unauthorized deductions, this includes understanding the process for requesting and collecting repayment of invalid deductions, identifying trends and resolving issues which cause invalid deductions.

6. Identifies and drives process improvement for reducing administrative costs by streamlining processes and reducing deduction volume.

Job Specifications and Requirements

1. Strong written and verbal communication skills with the ability to convey information in understandable terms at all levels of the organization.

2. Strong interpersonal skills as candidate is required to deal with people both individually and in groups to resolve conflicts.

3. Strong PC and 10-key skills, intermediate to advanced knowledge of Microsoft Excel (pivot tables, VLOOPUP, Macros is a plus), and data conversion software skills

4. A minimum of 2 years’ experience in Credit/Trade deductions, food industry is preferred. 

5. Ability to work in a multi-task environment with multiple and sometimes conflicting priorities and specific time constraints.

6. Ability to adapt to the business’ changing needs. 

7. Requires attention-to-detail and accuracy.

Working Conditions

1. Office environment. 

Recipe for Success

Reser’s is the leading provider of fresh refrigerated deli salads, side dishes, and prepared foods for the supermarket, club store, and food service industries. Family owned and operated, Reser’s has been a proud sponsor of good times at racetracks, picnics, BBQs, music festivals, and affordable family meals since 1950. Reser’s family of brands include Reser’s American Classics, Main St Bistro, Stonemill Kitchens, and more. With more than 4,500 employees, Reser’s operates 14 facilities in the US, Mexico, and Canada and actively supports the communities it serves.