Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Traffic Coordinator is responsible for facilitating workflow. Duties include managing internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, archiving files and assets, and opening and closing projects. This position will partner and build strong relationships with internal clients and team members. This position is regarded by the customer as a trusted advisor and works closely with all members of the team to set project milestones, create project timelines, and track schedules to ensure all deliverable deadlines are met on time and on brand.

Responsibilities

Responsible for job intake and document edits ensuring quality, timeliness, and overall client satisfactionDetermine job requirements, communicate priorities, adjust production plans, and communicate with customers on day-to-day productionReview schedules. Defines staffing levels and resources required and communicates needs or exceptions to department managementArrange intra- and inter-departmental help to maximize the utilization of department resourcesAnalyzes customer materials, documents, and files and resolves problems and or questions prior to productionDevelops work assignments in conformance with established prioritiesMonitors the production of all jobs, ensuring priorities are consistent with commitments and production decisions are cost-effective actions to achieve resultsAssists management in the identification of equipment, process, and personnel barriers to achieving goals and targeted resultsResponsible for the daily management of job inputDevelops and maintains accurate records of all customer materials and filesCoordinates and arranges all departmental shipments, including special couriers to (or from) customers and print locations. Maintains accurate copy receipt and transmittal records on all work in progressResponds directly to customer queries and manufacturing areas as requiredPerform other duties as assigned

 

Qualifications5+ years agency experience or equivalentAble to demonstrate the ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the jobMust be able to recognize anomalies and critical situations and respond appropriatelyMust be able to communicate and interact with a variety of internal/external customers and/or co-workers at the level of detail required to resolve issues of moderate complexityMaintain professional conduct and a positive attitude at all timesAble to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignmentsBasic knowledge of Adobe Creative Suite (InDesign, Photoshop, Illustrator)May require knowledge of or the ability to quickly learn specialized software to complete work assignmentsAble to demonstrate continued expertise in the primary tools or applications used in completing daily work assignmentsRequires very good communication skills with the ability to state messages in a clear manner by using language that is easy for others to understandMust be able to proactively listen to others to understand issues and situationsMust be able to clearly articulate business needs to both internal and external customersStrong process management skills and commitment to continuously improving the quality and timeliness of his/her own work and that of group and departmentAbility to work effectively and proactively, both independently and as part of a teamDemonstrated ability to work effectively in a fast-paced environment under deadline pressureDemonstrated ability to take initiativeAdditional job requirements may be listed on the staffing requisition

 

Additional Information

The rate of pay for this role at the noted location is $52,500 to $93,400/year. In addition to base pay, depending on the role, the total compensation package may also include [a sign-on bonus of $2,000], overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans