Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview To service a portfolio of Client and / or Reinsurer ledger accounts pertaining to one geography / region. Ensuring balances are collected and paid in accordance with contractual requirements or pre-defined service standards. How you'll make an impact Follow all processes explicitly to ensure the secure, efficient and auditable handling of client’s monies Maintain up to date and accurate records Own the fiscal relationship for designated clients / reinsurers. Act as the main point of contact for all matters relating to payment Actively service accounts to a high standard and within deadlines. Ensure timely collection and payment of monies due to / from clients, reinsurers and third parties; reconciliation, chasing and minimization of funding Use MI to identify debtor related problems and escalate / negotiate / influence where necessary to resolve. Review and correlate cash on a daily basis Ensure compliance with Gallagher internal accounting and settlement procedures and external regulations (e.g. FCA) Maintain ongoing relationships with assigned Clients / Reinsurers / Third parties Liaise with Client Service Managers and other associates as appropriate to ensure Business Unit targets met Escalate issues to Client Service Manager / Operations Director / Account Executive as appropriate Adhere to standardized Group policies and procedures, Accounting and Settlement fundamentals, including all GEM and other regulatory requirements Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/Quality, TAT standards prescribed by the Business Unit meeting Gallagher Re Servicing Standards and metrics Manage workload / volumes and delivery expectations as per business requirement Where required, perform accurate authorizing in accordance with the Payment Authorization Manual Develop a sound understanding of the business process Work independently (or with the Technical Team / AM / CSA) to manage and resolve queries from Clients and Claims adjusters / Reinsurers, seeking assistance as required, ensuring escalation where necessary, and resolution with minimum delay Manage workload / volumes and delivery expectations as per business requirement Ensure adherence to compliance and operate within the guidelines of internal and external regulators. Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company. Ensure ongoing, effective relationships with stakeholders (Internal/external) Ensure all relevant reports (Operational and Financial) are reviewed on a timely basis and relevant comments are updated Works proactively with peer group and team members to share knowledge to achieve the best results for the clients / markets About you Bachelor of Degree Working knowledge of Computers (Technological efficient) Relevant Insurance / Reinsurance industry experience would be beneficial Awareness of basic accounting fundamentals (debit/credit) Business Communication – Written & Verbal Analytical skills (including but not limited to - Eye for detail, Interpretation of documents) Basic MS Office Skills (especially, Excel and Word) To priorities and organize tasks with minimum assistance from others Demonstrate a level of Logical Thinking To be coachable Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.