Job Summary:

Company: Live Nation Ireland

Location: 3Arena & Bord Gáis Energy Theatre

Reports to: IT Service Delivery Engineer

Working Hours: Full time, permanent

Role Description

To provide IT technical support to employees across the different departments and sites of the organisation. Reporting to the IT Service Delivery Engineer they will also be involved in the roll-out and implementation of new services.

Who you are

Competencies/Skills/Knowledge/Experience

3rd Level Qualification in Information Technology NFQ Level 6 or equivalentAt least one of the following certifications: A+, Network +, MTA Networking Fundamentals, MTA Security FundamentalsAt least 1 years’ post qualification experienceStrong knowledge of MS networking technologies – Active Directory, Group Policy, DNS, DHCPStrong knowledge of Exchange/OutlookSome experience administrating switches, firewalls and routersKnowledge of VPN& WAN technologies advantageousPBX & VOIP technologies an advantageExcellent written and verbal communication skillsStrong use of initiativeDemonstrate the ability to plan and organiseHigh degree of flexibilityGood problem solver and decision maker

What the role includes?

Provide 1st and 2nd line support to end-users on all ICT related tasks both over the phone and at desk side Assist with maintaining IT Support systems are kept up to dateDesktop environment including hardware (PCs, printers, mobile devices, telecoms), applications and operating systems (Windows 7, 10)Troubleshoot and resolve complex hardware and software faultsSetup of new users on IT systemsInstallation of IT hardware and softwarePlay an active role in new project as they arise and be involved in the change management processTake ownership of IT projects when requested to successful completionTrain staff in the use of IT systemsEnsure confidentiality in all matters of information obtained during the course of employmentPresent and act in a professional manner at all timesBe aware of current developments and keep abreast of new developments in ICTAssume responsibility for his/her own professional development and safe work practiceEnsure a safe environment for yourself, colleagues and visitorsPerform such other duties appropriate to the post as may be assigned from time to time by the management or a nominee

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

We reserve the right to close applications at any time.

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