Job Summary: Company: Live Nation Ireland Location: 3Arena & Bord Gáis Energy Theatre Reports to: IT Service Delivery Engineer Working Hours: Full time, permanent Role Description To provide IT technical support to employees across the different departments and sites of the organisation. Reporting to the IT Service Delivery Engineer they will also be involved in the roll-out and implementation of new services. Who you are Competencies/Skills/Knowledge/Experience + 3rd Level Qualification in Information Technology NFQ Level 6 or equivalent + At least one of the following certifications: A+, Network +, MTA Networking Fundamentals, MTA Security Fundamentals + At least 1 years’ post qualification experience + Strong knowledge of MS networking technologies – Active Directory, Group Policy, DNS, DHCP + Strong knowledge of Exchange/Outlook + Some experience administrating switches, firewalls and routers + Knowledge of VPN& WAN technologies advantageous + PBX & VOIP technologies an advantage + Excellent written and verbal communication skills + Strong use of initiative + Demonstrate the ability to plan and organise + High degree of flexibility + Good problem solver and decision maker What the role includes? + Provide 1st and 2nd line support to end-users on all ICT related tasks both over the phone and at desk side + Assist with maintaining IT Support systems are kept up to date + Desktop environment including hardware (PCs, printers, mobile devices, telecoms), applications and operating systems (Windows 7, 10) + Troubleshoot and resolve complex hardware and software faults + Setup of new users on IT systems + Installation of IT hardware and software + Play an active role in new project as they arise and be involved in the change management process + Take ownership of IT projects when requested to successful completion + Train staff in the use of IT systems + Ensure confidentiality in all matters of information obtained during the course of employment + Present and act in a professional manner at all times + Be aware of current developments and keep abreast of new developments in ICT + Assume responsibility for his/her own professional development and safe work practice + Ensure a safe environment for yourself, colleagues and visitors + Perform such other duties appropriate to the post as may be assigned from time to time by the management or a nominee Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. The Company Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com We reserve the right to close applications at any time. #LI-SL1