Under the direction of the UCLA Health Access Organization Training manager, the Trainer will be responsible for the orientation and training of new team members, and the ongoing training of all PCC employees in relation to customer service, department systems and processes. The trainer, in collaboration with the management team, is to develop training and resources to improve processes and reduce or eliminate errors. A dynamic and experienced Trainer who has a strong background in developing, conducting and analyzing training programs tailored for adult learners. This role is critical in ensuring that our call center staff is equipped with the necessary skills and knowledge to provide exceptional service to our patients and clients.