The Role

We’re looking for an ambitious and energetic Trainer/ Training Manager to join our fabulous, newly appointed Global Travel Retail team. The successful candidate will be helping to drive the engagement and training of the Travel Retail Team in our stores & our airports. They will be responsible for the education and artistry development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Charlotte Tilbury Learning Management System is accurately managed and is fulfilling potential.

 

You will act as the ultimate brand ambassador bringing Charlotte’s artistry, voice, and limitless approach to life with a commercially driven mindset. You’ll drive artistry training & development in our stores, upskilling our teams to be their very best selves every day for each of our customers they interact with.

 

You will constantly define and adapt the education & artistry approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service & artistry in stores through shop floor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.

Role Accountabilities

Taking direction from the Travel Retail Manager, lead the effective and inspirational delivery of all defined training materials across

Charlotte Tilbury Magic Experience service model and intermediate artistry developmentFull Curriculum facilitation including induction, social and developmental trainingOperational business management & area education strategyAll new launch NPD and Skincare TrainingThe Learning Management System

Monitor KPIs to measure the impact of training delivered, providing feedback, adapting training based on the feedback from the field team and Travel Retail Manager to ensure the continual improvement of the training provided and learning outcomes.

Working in collaboration with the Travel Retail Manager, define a training and development plan for the area to achieve retail expectations, covering

Accelerating high potential/high performance individuals using the development pathway and certification process Managing and addressing under-performance Peakon and engagement feedback Login, completion & engagement on the Learning Management System Optimizing social advocacy with the store Succession planning for the area and across areas

Deliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via

Regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up High quality virtual and physical training sessions Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight Leading by example on counter and online during all events, meetings, and trainings

Being the ultimate brand ambassador & executing artistry excellence via

Fluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledge Leads and Inspire as the ultimate brand ambassador through awareness of your image and impact demonstrating the brand values and always looking at the part Embedding Artistry excellence within our travel retail teams by working collaboratively with the sales team to drive industry leading standards Role model and advocate exceptional hygiene standards with all artists and ensuring you are following the latest guidelines externally and within store Always lead from the from the front by delivering Expert Magic Service in store, going above and beyond in all services and being a key brand beauty expert Establish and develop a cooperative and mutually respectful relationship with the store retail operations team

Reporting Relationships

Reporting to the Travel Retail Manager, HKMO & SEA Work closely with Field Team, Global TR Training Team, HKMO Training Team