Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! **This is a fully onsite position** This position is responsible for providing existing employees with ongoing coaching and support for meeting performance metrics through side-by-side observations and work review. This role… + Assists in developing and updating training manuals, handouts, and aids. + Trains staff through delivery of a consistent member experience. + Supports the facilitation of new hire and ongoing training as needed by local operation. + Supports new and existing employees to provide feedback obtained from side-by-sides monitoring and other work output observations. + Documents observations, detailing the feedback and coaching delivered. + Assists with providing informal coaching to employees as needed on the floor and as requested by management. + Reports any pertinent trends regarding necessary or recommended adjustments to curriculum based on interactions and observed deficiencies + Provides support for identified contracts/Modivcare systems. + Follows Modivcare policies and procedures to serve as an example to others. + Maintains complete confidentiality of all observations and feedback/coaching provided to others. + Provides support during implementations and as needed to support operations initiatives. + May have responsibility for setting up new hires in the LMS system. + May takes calls for part of their weekly shift to maintain an accurate understanding of position requirements. + Participate in other projects or duties as assigned. + Occasional business travel may be required. We are interested in speaking to individuals with the following… + High School Diploma or General Education Degree (GED) required. + Zero (0) plus years of experience. + Or equivalent combination of education and/or experience. + Clear verbal and written communication. + Ability to convey information effectively to diverse audiences. + Active listening skills. + Ability to design and develop training materials. + Strong customer service orientation. + Skills in handling conflicts or challenging situations that may arise during training. + Analytical and problem-solving skills. + Proficiency in using training software, learning management systems, and other relevant tools. Salary: $14.23-$19.21/hourly Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: + Medical, Dental, and Vision insurance + Employer Paid Basic Life Insurance and AD&D + Voluntary Life Insurance (Employee/Spouse/Child) + Health Care and Dependent Care Flexible Spending Accounts + Pre-Tax and Post --Tax Commuter and Parking Benefits + 401(k) Retirement Savings Plan with Company Match + Paid Time Off + Paid Parental Leave + Short-Term and Long-Term Disability + Tuition Reimbursement + Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. + EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance) + Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled + We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare! Our goal isn’t a number. It’s a difference. Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes. Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform. Not finding the right fit? 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