As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. 

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. 

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

XTR02F – Trainer

Brief Description:   

The Learning Specialist role can focus in several critical areas:

Designing and creating content (Facilitator Guides, Participant Workbooks, Job Aids, Exercises, Coaching Guides, blended learning solutions, and e-learning modules)Designing and creating knowledge resources that are effective for front line staff utilization. This position provides consultation through the assessment, evaluation, and development of both existing and new training programs and materialsFacilitating training sessions (in classroom and virtually) from on-boarding to continued development to refresher training. This position provides consultation through the assessment, evaluation, and development of both existing and new training programs and materials.

In this position focus can change between these key areas to support the needs of the business and specific areas of expertise and time allocation will vary. The role is responsible for the development and delivery of learning experience across the assigned area of responsibility as well as providing consultation through the assessment, evaluation, and development of both existing and new training programs and materials.

Specific job duties:

On-boarding employees and contingent workers to ensure they have the knowledge, skills and abilities to meet customer expectations and enterprise goals.Develop and deliver standardized system and process training via classroom methods. This may include travel to other UBC sites.Consult with program participants and management to evaluate impact of training programs. Review quality and performance records to determine opportunities for review and retraining needs that may be associate specific.Respond to specific training requests by leadership team or quality.Develop, maintain and update training program and materials to reflect updated systems or processes.Provide feedback and conduct periodic retraining where quality or performance issues are noted or when system or process changes require training.Deliver customized program training via classroom or other methods.Administer practical exercises to evaluate trainee's comprehension. Ensure training objectives and goals are related to business objectives or client needs.Responsible for ensuring all training records are documented and maintainedMaintains overall training documentation records including creation, revisions, reviews and archival.Researching, authoring, publishing, and maintenance of Process and other related documents in compliance with established content standards using various authoring tools {KMS, MS Word, Dreamweaver, Flare, etc.).Works closely with various departments and related groups, Business Owners and SMEs to document procedures and related content, including the translation of business needs into user instructions and reference content.Provides support on a variety of projects including systemic improvements/enhancements to existing documentation flow and storage.Collaborates and cross-trains with Learning team to leverage organizational efficiencyBuild and maintain effective partnerships with internal clients through needs assessments and discussions to proactively identify issues that impact training needs from both a competency and knowledge base.Build and deliver content - Facilitator Guides, Participant Workbooks, Worksheets, Job Aids, Exercises, Coaching Guides, blended learning modules, and e-learning modules to meet Program Specific Procedures, Compliance, Standard Operating Procedures, knowledge, and adherence.Work collaboratively with internal clients and IT on system builds and other data points to assess needs, UAT test, coordinate, design, and develop interactive learning solutions through a variety of mediums in support of the overall strategy and goals of the business.Learning interactions will focus on competencies such as presentation, negotiation, communication, conflict resolution, and procedural knowledge.Play a key role in deploying and supporting strategic initiatives and enhancements from a learning perspective.Use clear communication and cross-functional process management skills to ensure timely delivery of effective training programs and sessions that add value in supporting the goals and initiatives of the business.Support or participate in projects determined in conjunction with business partners, Directors and/or Managers.Maintain awareness of new developments in training and instructional design and recommend modifications in our curriculum and practices.Solves complex problems; takes a new perspective using existing solutions. Represents the organization in providing solutions to difficult technical issues associated with specific projects.Develop and maintain expert knowledge of critical tools and learning requirements

 Relevant Systems and Tools:

Adult Learning: ADDIE and SAM Methodologies, Technical design, Needs Analysis Skills, Objective Building, Test CreationInstructional Development: Storyline, Articulate, Captivate, Photoshop - Graphical manipulation, Video Production, SharePoint/Web Development, PowerPoint, WebEx , Process Mapping/Visio, Technical WritingKnowledge Management: Search Appliance/ Metadata, HTML/CSS, Web Development, Process Mapping/Visio, Technical WritingLMS Administration: SumTotal, Survey Monkey, Excel pivot tables and charts, Analytical analysis to tie evaluation data to business production

 Qualifications:

 Exceptional PC knowledge including Microsoft Office, Internet, and emailStrong presentation/facilitation skillsStrong customer service/quality background experienceExcellent verbal and written communication skillsStrong prioritization skillsStrong leadership skills with some supervisory experience preferredHigh regard for superior quality of serviceStrong analytical skillsAbility to work independently in a fast pace environment

Benefits: 

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. 

Here are some of the exciting perks UBC offers: 

Remote opportunities Competitive salaries Growth opportunities for promotion 401K with company match* Tuition reimbursement Flexible work environment Discretionary Time Off PolicyPaid Holidays Employee assistance programs Medical, Dental, and vision coverage HSA/FSA Telemedicine (Virtual doctor appointments) Wellness program Adoption assistance Short term disability Long term disability Life insurance Discount programs 

 

 

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

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