Job Title: Trainer

Reporting to: Business Readiness Lead

Direct Reports: None

Position Type: Contract

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose:

This role will work within the Transformation Business Readiness team and will support projects within the Transformation Programme. The purpose is to implement the appropriate training efforts as part of business readiness to support solutions to each Transformation project.

The Trainer will develop training materials (course design and material development), Create Training Scenarios and associated data, deliver training (for UAT and go-live, mop-up and during post-go-live support) therefore supporting critical business readiness activities in the programme to ensure adoption.

Key Responsibilities:

Develop training materials according to the scope of the TNA.Manage the development and delivery of a core set of training deliverables that will support go live and mop-up training, conduct qualitative reviews with business stakeholders and obtain sign off.Deliver training with course content, support material, scheduling, training logistics and evaluation.Utilise blended learning techniques to create training content that can be published across multiple channels and delivered to various audiences.Take accountability for ensuring users are ready to test the required applications and business processes during UAT and ensure that the business have been appropriately trained in advance of go-live.Align training delivery plans with testing plans to ensure a seamless delivery and minimise business disruption.Liaise with external organisations, including but not limited to solution providers, technology partners, consultancies to ensure coherent approach to training.Support Comms and Engagement activities to ensure users are aware of and ready to accept the agreed changes.Work closely with the Business Change and Communications Leads to ensure alignment between training courses and delivery, change impacts and mitigations and communication deliverables.  Liaise directly with Transformation Project teams to understand key project objectives, influence specific training and general business readiness activities.

Skills and Experience Specification:

Essential:

Over 5 years’ experience in systems training delivery in a financial services agile setting. (not essential but highly desirable if has understanding of the full insurance policy lifecycle from inception to expiry/renewal/cancellation, preference given to anyone with Guidewire product knowledge)Experience of quickly learning different technologies in a professional services environment in order to understand, manage and deliver training. Previous experience of transposing technical information into digestible content for a variety of business roles, meticulous training material creation. Knowledge of learning tools and technologies and their contribution to delivering compelling content, increasing engagement and driving change.Experience of course designs, material development, schedule and delivery.Experience of training environments, data set up and management. Experience of Learning Management Systems. Collaborative and diplomatic ability to influence others at all levels of the business.  Strong and demonstrated ability to build lasting relationships with key stakeholders. Ability to competently mediate disagreements and negotiate agreeable resolutions. Confident and articulate in training delivery and experience in different training methods.Sound IT skills in Word, Excel, PowerPoint and knowledge of process mapping applications such as Visio and LucidChart. Self-management and planning of your work schedule with a high level of accountability.