Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

An excellent retirement savings plan with a high employer contribution

Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Livermore, California location in the Abbott Heart Failure, Acelis Connected Health business.  Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges. 

As the Trainer Educator, you’ll have the chance to provide onboarding education of the roles and responsibilities of the Patient Trainer. Includes ongoing updates, resources, re-education such as performance related to patient self-testing (PST) and maintaining job requirements.  This role provides administrative support to the business in support of key objectives, milestones and timelines.  

What You’ll Work On

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. 

Provides education of training guidelines, smart devices, applications and equipment for remote PT/INR patient self-testing  

Explains expectations and desired outcomes for a thorough, successful patient training 

Approves retraining, reassignments and time management 

Promptly responds to inquiries, comments and service feedback 

Serves as a resource for problem solving or challenging training conditions 

Maintains adherence of workforce for educational and health requirements 

Tracks compliance, performance and multiple systems maintenance 

Composes straightforward written correspondence at the direction of management 

Interacts with other department coordinators to create effective administrative support 

Builds strong relationships with workforce, management, Company operations and third party vendors 

Access and utilizes data systems to run reports, validate and complete projects as requested 

Support all Company initiatives as identified by management, Company policies and procedures 

Required Qualifications

High School diploma or equivalent 

1-3 years customer service experience or administrative support 

Strong computer skills, proficiency navigating multiple websites and platforms 

Capable of handling multiple tasks, problem resolution, prioritization and attention to detail 

Demonstrate ability to build and maintain strong client relationships   

Ability to follow-up, communicate effectively and work with all organizational levels 

Handle and maintain confidentiality of sensitive information 

Preferred Qualifications

Working knowledge of employment systems and applications 

Organize projects and meet set objectives/deadlines  

Communicate clearly and concisely, both in writing and verbally with others in a professional manner 

Coordinate with affected departments in process or operational changes 

Versatility, flexibility, and willingness to work within constantly changing priorities 

Proficient on Microsoft office programs 

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is $32.15 – $64.25 per hour. In specific locations, the pay range may vary from the range posted.