Essential Duties and Responsibilities:

- Responsible for the complete learning development and maintenance process, including needs analysis, design, and development.

- Work closely with management to ensure successful development, implementation, and delivery of ongoing training support.

- Assess new hire performance; identify those that are prepared to move into further training/production and those that need more assistance.

- Coach new hires on content and provide feedback on skills and deficiencies to management.

- Create any combination of materials to support this approach which could include, but are not limited to: PowerPoint slides, job aids, case studies, system drills, prepared flip charts, e- Learning, team activities, etc.

- Study content and prepare a list of possible questions which trainees are likely to ask, review with client subject matter experts in order to be better prepared.

- May process paperwork for systems (state and internal) access for new hire temps arriving from staffing agency.

- May provide feedback to agency on status of participants as needed.

- Deliver training content to existing employees and new hires using various media

 Facilitate discussion using questioning techniques.

- Alter the delivery method of training to clarify a concept as needed; rapidly assess how students will best assimilate the information.

- Employ classroom management techniques to disruptive class behavior

Develop and execute tests to measure student performance and administer re-takes to help students exceed the test score requirement. Recommend termination for those that fall below that requirement.

- Participate in team meetings and assist in writing Knowledge Center articles, etc.

- Review state agency websites for policy changes. Based on those findings, make determination on impact to business.

- Assist on special project requests and new initiatives.

Essential Duties and Responsibilities:

- Responsible for the complete learning development and maintenance process, including needs analysis, design, and development.
- Work closely with management to ensure successful development, implementation and delivery of ongoing training support.
- Assess new hire performance; identify those that are prepared to move into nesting/operations and those that need more assistance.
- Coach new hires on content and provide feedback on skills and deficiencies to management.
- Create any combination of materials to support this approach which could include PowerPoint slides, job aids, case studies, system drills, prepared flip charts, e- Learning, team activities, etc.
- Study content and prepare a list of possible questions which trainees are likely to ask, review with client subject matter experts in order to be better prepared.
- Process paperwork for systems (state and internal) access for new hire temps arriving from staffing agency.
- Provide feedback to agency on status of participants as needed.
- Deliver training content to existing employees and new hires using various media such as flip chart, PowerPoint presentations, class exercises, e- Learning, etc.
- Facilitate discussion through a use of questioning techniques.
- Alter the delivery method of training to clarify a concept as needed; rapidly assess how students will best assimilate the information.
- Employ classroom management techniques to disruptive class behavior such as excessive talking to neighbor, cell phone use, tardiness, etc.
- Develop and execute tests to measure student performance and administer re-takes to help students exceed the test score requirement. Recommend termination for those that fall below that requirement.
- Participate in team meetings and assist in writing Knowledge Center articles, etc.
- Review state agency websites for policy changes. Based on those findings, make determination on impact to business.
- Assist on special project requests and new initiatives.

- Review and evaluate PIA procedures and make recommendations for improvements.

- Provide coaching and support to the operations team.

- Stay current and knowledgeable of Program changes and updates, ensure information is accurately communicated to the operations team.

Minimum Requirements:

- High School diploma or equivalent with 4+ years of experience, or Associate degree with 2+ years' experience.
- May have additional training or education in area of specialization.
- Work on assignments that are moderately difficult, requiring judgement in resolving issues.
- Understand implications of work and make recommendations for solutions.
- Communicate on complex or sensitive issues or draft such responses for supervisor or team lead
Minimum Requirements

- High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.

EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.