If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $49,800.00 - $74,600.00

Job Description

Job Description

Job Profile Summary:

The Trainer is a strong and motivated individual who develops and delivers competent and engaging training across all teams within the department. This position ensures that the team’s training needs are met using various tools, including live/synchronous training, web-based resources, multimedia technologies, instructional software, and more. They are responsible for providing data-driven results to management, working closely to calibrate and collaborate on diverse training needs, and ensuring all policies, procedures, and changes are communicated promptly and well-constructed. The Trainer creates and manages various projects, processes, and initiatives based on best practices. The Trainer has subject-matter expertise within their functional area, along with appropriate education, experience, and skills. They must be self-directed and innovative training architects who develop training materials, activities, information retention strategies, and evaluations supporting effective adult learning.

Essential Functions and Responsibilities:

Maintains high subject matter expertise by receiving end-user omnichannel interactions and documenting all pertinent information.Collaborates on the development and accuracy of the department knowledge base by keeping detailed records of departmental policies and procedures, trends, exceptions, and FAQ information to ensure consistency.Delivers departmental training to new hires and existing staff. Facilitates effective instruction and discussions regarding new and current training materials.Utilizes artificial intelligence and innovative training software and materials to provide a robust and engaging training experience in all endeavors.Creates assessments, surveys, and other tools for measuring training effectiveness.Collaborates effectively through diverse avenues with various management, team members, quality assurance, and employees throughout the organization.Teaches others to effectively utilize technology and adapt to changes in technology to support essential job functions.Collaborates with their supervisor/manager in determining appropriate actions for atypical situations or developments outside the scope of the initially assigned project.Identifies and maintains resources needed to support knowledge retention, and quality service for immediate interaction resolution.Engages in creative problem-solving to drive continuous improvement.Takes initiative and is self-managed within specific project assignments and in logical expanded applications of project learning.Demonstrates accuracy and professionalism throughout their daily operations.Champions the Leadership Principles and maintains a Solid Strength, at minimum, demonstration of the principles within their daily duties.Acts as product owner of the department's new hire and continuing education programs.Performs other related duties as assigned.

Knowledge, Skill and Abilities:

Experience with and knowledge of virtual learning technology and instructional methods.Ability to present topics and information in a dynamic, engaging, and effective way.Proficient use of educational technology platforms and common software packages, such as MS Office, Google Docs, and SharePoint.Excellent communication skills including verbal, written, and presentation skills.Ability to collaborate creatively with colleagues inside and outside the department in a deadline-driven environment.Well-developed organizational and tracking skills.Ability to keep a positive and influential attitude with all members of the university.Ability to work without supervision in a fast-paced environment.Demonstrates a high level of professionalism.Subject matter expertise relevant to projects and initiatives.Ability and temperament to proactively consider the needs of others.Creative mindset for recommending new initiatives.Attention to detail in keeping training materials updated and effective in order, flow, and learning curve.A developed understanding of the people and operations at the university.Advanced skills in planning, organizing, and self-management required.Ability to manage multiple projects at different stages.A willingness to be innovative and take risks that promote successful learning outcomes.

Job Qualifications:

Minimum Qualifications:

Bachelor’s degree in a related field or equivalent related experience. 1 or more years of training and/or leadership experience, or demonstrated ability to deliver training, coaching, and mentorship.Experience with systems such as Banner, Salesforce, and Service Now.Knowledge of and experience with applying distance learning and adult learning principles.Experience in course and curriculum development.

Preferred Qualifications:

1 to 2 years of experience in higher education training.Experience with Sharepoint, Valamis, and other learning management systems.Experience with multimedia creation software (e.g., Adobe Captivate, Camtasia, Articulate).

Physical Requirements:

Must reside within commuting distance of main office.Prolonged periods sitting at a desk, working on a computer. Ability to travel 10-20%.Must be able to lift up to 15 pounds at times.Occasionally must work nights, weekends, or varied shifts as necessary.

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job.  Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.