Date Posted:

2021-12-22-08:00

Country:

United States of America

Location:

AZ862: 3360 Hemisphere Loop Bldg M10 3360 East Hemisphere Loop Building M10, Tucson, AZ, 85706 USA

Raytheon Professional Services (RPS), located in Tucson, AZ is looking for a full-time, hourly Training Administrator to support learning programs and events. The person who fills this position is responsible for the planning, coordination, and execution of all logistics support for learning events supported by RPS. The ideal candidate for this position will build rapport with team members and customers quickly and easily, be flexible/adapt to changing business needs, and possess excellent business communication skills. Additionally, a successful candidate will possess exemplary attention to detail, organizational and time management skills. This position may include some after-hours/weekend scheduling and/or travel within the United States.

Job duties include, but are not limited to:

Discuss and obtain event requirements with internal and external customers and provide feedback and suggestions related to best practicesProvide end-to-end logistical support for training events for local and remote locationsArrange and schedule training rooms, instructors, catering, print reproduction, preparation and/or ordering of other materials, and required equipmentSupport and moderation of classes delivered virtuallyCommunicate with students, instructors, suppliers, and event sponsors via email, phone, virtual meetings, and face-to-face meetingsExtensive use of Learning Management System (LMS) to schedule courses/classes, manage and update various types of enrollment processes and completions, and generate reportsDaily use of a Workflow Management System to track and manage class/program information, requirements and completion of tasks associated with event supportCoordinate, update, and retrieve content from SharePoint sites and other online repositoriesPromptly mitigate known and unexpected issues that could impact a timely and successful execution of a training event/programProvide facilitation support during live and remotely delivered classes (i.e. assist with class exercises/interactions, run virtual (Skype) meetings for remote attendees.Provide one-on-one or small group training and systems troubleshooting as required for more complex programs involving extensive pre-work or equipment setupCreate training documentation updates (i.e. embedding survey questions into Training PowerPoint slides, creating step by step instructions for virtual class participants)Create event registration websites using CventTimely and accurate collection and completion of all billing information for classes and programsProvide support for the daily facilities and operations needs of the Learning Center as needed and time allows.Identify opportunities for account growthOvertime and work on weekends/evenings may be required for class set up/tear down and other event supportMay require travel up to 10% to Raytheon locations outside of the Tucson areaOther Job duties may be assigned

Required Skills:

Four years' experience in a customer facing environment, contributing to the success of a program(s) and overall client retentionAble to follow defined processes, work independently or as a team with minimal oversightExperience working in a continuous improvement environment- ability to identify potential issues, present them to management offering potential solutions to assist in mitigating risks and improve service deliveryMust be proficient with all MS Office Suite applications and other standard office applications (minimally, intermediate using Excel, Outlook, Word and PowerPoint and Adobe Pro)Must possess excellent customer service and interpersonal skillsMust possess excellent written and verbal business communication skillsExperience running reports to provide status updates to customers (set correct parameters, analyze the data for accuracy/issues, summarize data and format the report output for easy review)Ability to prioritize and self-manage work assignments in order to meet project deadlines, and cost expectationsAbility to lift up to 35 pounds is an essential function of this job

Desired Skills:

Previous experience planning events (ideally training events) for internal and/or external customersExperience with business Learning Management SystemsAbility to identify areas for continuous improvement in the work environment and processesFamiliar with Cvent or similar event management toolExperience training customers to use applications or tools, and/or other facilitation experience

Required Education:

High School diploma or equivalent required, Associate’s degree or higher preferredImportant to Note:This position requires the successful candidate to report to the Tucson, Arizona office on a daily basis; relocation assistance is not available for this position.

This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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