Training Advisor Job Description: Sage U Advisors create a valuable and positive customer experience of Sage University. In addition to supporting customers through email, they schedule classes, enter courses into LMS, provide first-level certification support, and escalate scheduling and payment issues for resolution. Learning coordinators collaborate with internal and external customers. Key Responsibilities: • Assist internal and external customers by answering service and technical support inquiries by email • Administer student activities via CornerstoneOnDemand, our LMS (e.g. payment issues, student cancellations, student readiness, etc.) • Upload learning content into LMS • Maintain and post class schedules in LMS • Contributes to department processes for the administration of training offerings • Assists certification and other special training program owners with LMS administration and reporting Must Have Skills: • Associate degree or equivalent business experience required • Proven multi-tasking and organizational skills • Ability to work in a cross-functional team environment • Ability to troubleshoot and resolve conflicts in a positive manner • Experience working with administrative systems in a cloud environment Preferred Skills: • Minimum of two years in a customer service role • Experience using Learning Management Systems (LMS) or related registration and planning software and order entry accounting systems is highly recommended • Knowledge of workflow of training department or events coordination Perks? We have plenty. • Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) • Comprehensive health, dental and vision coverage • 401(k) retirement match (100% matching up to 4%) • 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) • 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date • 5 days paid yearly to volunteer (through Sage Foundation) • $5,250 tuition reimbursement per calendar year starting 6 months after hire date • Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) • Library of on demand career development options and ongoing training offerings Dig deeper about who we are: • Who is Sage:https://www.sage.com/en-us/company/about-sage/ • Life at Sage:https://www.sage.com/en-us/company/careers/ • Our Values & Behaviors:https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be • How we make a difference:https://www.sage.com/en-us/company/sage-foundation/ • Sage Business Cloud - SaaS for Every Business:https://www.sage.com/en-us/products/ #LI-MT1 Function: Learning Services Country: United States Office Location: Lawrenceville;Atlanta;Austin;Beaverton Work Place type: Hybrid Advert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.