Job Title: Training and Events Operational Manager

The Qualifications Processing directorate consists of several areas which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. Training from Pearson is a customer focused team responsible for the delivery of over 10,000 training events for Teachers and Assessment Associates per year.

Job Overview:

The Associate Training team are responsible for ensuring the effective operational delivery of all Associate training from Pearson. They will lead the team and will work with a number of other functional departments to ensure the delivery of face to face and online events throughout the year and also all travel and accommodation booked by internal and external stakeholders is in line with Pearson Policy.

Key Responsibilities:

Operational Leadership:

Collaborating with internal clients to design high quality service solutions for their external customers, including financial planning, operational resource planning, and agreement of key performance indicators and service levels

Implementation of the service solution(s)

Ensuring continuous improvement is effectively embedded in processes

Driving forward change initiatives that constantly improve and move the team forward

Managing resource levels and clearly demonstrating capacity planning for the team throughout the year, to ensure peaks in volume are managed and staff are utilised appropriately

Travel approvals for Associate Management including policy review and implementation

Regular management reporting (KPIs, SLAs, quality, finances, delivery)

Managing the delivery of training

Managing the recruitment, development, deployment, and payment of a pool of standardisation offices

Managing external suppliers of services as appropriate. Reviewing existing service provision to ensure this aligns with the corporate procurement process and that we are challenging our suppliers to improve their service offering at competitive rates

Qualifications and Skills:

Pragmatic, Commercial, and flexible approach to work

Excellent communication skills both written and verbal

Ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines

Ability to work across multiple projects simultaneously

Strong influencing and people skills

Ability to write succinctly and accurately with a high level of attention to detail

Excellent organisational skills

Client focused with flexible ‘can do’ ethos

Good team player

Creative thinker, with a strong ethos of continuous improvement

Maximises potential in self and others

Strategic thinking

Managing others

Education, Qualifications, and background:

5 GCSEs (Or Equivalent) A*-C to include English and Mathematics

Previous Experience:

Essential

Organising own workload to manage multiple high priority tasks

At least 3 years’ experience in an administrative/operational management environment

Working to tight deadlines

Ability to make fact based, time pressured decisions

Experience of working in a highly charged customer facing environment

Excellent interpersonal skills

Experience of change management

Building and maintaining stakeholder relationships

Desirable

Experience of managing projects and working across teams and departments

Experience of Management at an Operational level

Working in the education sector

Budgeting and financial awareness

IT Literacy

Essential

Proficient in Microsoft Office Package

Able to quickly learn multiple software packages

We are looking for a conscientious and hardworking, resilient, enthusiastic individual with the ability to communicate effectively at all levels. The post holder must be resilient and committed to meeting deadlines in a highly pressurised and delivery driven environment.

Job Type:

Full time permanent

Schedule:

37.5 hours a week, Monday to Friday with weekend work during peak activities/alteration of shift pattern.

Location:

Office based

Additional information:

Overtime may sometimes be required to support peak activities and additional workload. Will be expected to pick up work from other area of the business on request.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: GENERAL BUSINESS OPERATIONS

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type:

Req ID: 17804