Training Delivery Manager
Kaiser Permanente
Description: Job Summary:
Leverages advanced knowledge to develop and implement training for internal and external stakeholders using adult learning theory and other relevant guidelines. Overseeing the development of specialized system content and training materials. Maintains effective working relationships with peers on projects often requiring coordination across organizational lines. Overseeing the accuracy, comprehension, and effectiveness of training sessions by leveraging reporting tools and other training metrics. Verifies that all processes and content are following all legal, regulatory, and accreditation requirements. Overseeing the continuous improvement work by refining processes, analyzing metrics, and advocating for improvements in training.
Essential Responsibilities:
Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
Supervises the review of training programs by: analyzing information based on the collection of data to determine accuracy, comprehension, and evaluating the effectiveness of training sessions; overseeing the analyses of training results and collaborating with management to communicate findings to stakeholders; overseeing training metrics, managing effectiveness using survey and status reporting tools, managing the resolution of surveys/data issues; and monitoring the assessment of clinicians and staff to determine learning needs while developing strategies to address learning gaps.
Supervises certain standards are implemented and met by: monitoring team(s) are performing processes in compliance with all legal, regulatory, and accreditation requirements; implementing additional protocols and overseeing information provided accurate, consistent, and aligned with up-to-date compliance protocols; and addressing the gaps in the development and implementation of policies and procedures, operations, and automated systems providing information to staff and providers.
Manages the development of training content by: overseeing the development of training materials (e.g., handouts, review activities, and visual aids) and implementation of complex training programs, ensuring resources are leveraged correctly; identifying business cases/ proposals for new projects and solidifying sponsorships from Health Plan/Hospital, Medical Group, and union stakeholders; and presenting at interdepartmental, and regional meetings, committees, and task forces to develop and implement programs and processes to achieve current and future goals and objectives.
Oversees continuous improvement by: monitoring the implementation of complex changes, based on feedback, managing training needs to address procedural deficiencies while creating refresher training; using advanced and thorough knowledge of industry practices, standards, and benchmarks to drive the application of changes in processes across the organization; and acting as an advocate to ensure continuous learning by monitoring and guiding the implementation of improvements in training across a team.
Maintains meaningful relationships with business partners by: leading mutually beneficial relationships with inter/intraorganizational and external stakeholders on projects often requiring coordination across organizational lines; and partnering with the team and senior management to ensure all customers training needs are met.
Manages training of all internal and external stakeholders by: leveraging advanced knowledge to plan, develop, and implement training, ensuring trainers foster a continuous learning environment using adult learning theory, current industry practices, and regulatory requirements, and driving business and or clinical operations; and overseeing others training delivery to end users across various forms of media (e.g., in-person, classroom, on-site, just-in-time support, web sessions, and conference calls). Minimum Qualifications:
Minimum three (3) years of experience in a leadership role with or without direct reports.
Bachelors Degree in Instructional Design, Instructional Technology, Communication, Education, or related field AND minimum four (4) years of experience in designing and delivering training and curriculum development with a focus on instructor led training, or a directly related field, OR Minimum seven (7) years of experience in designing and delivering training and curriculum development with a focus on instructor led training or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Internal Communications; Storytelling; Written Communication; Content Development; Knowledge Management; Learning Measurement; Employee Training; Business Relationship Management; Conflict Resolution; Consulting; Relationship Building; Leadership Coaching; Mentoring and Coaching; Coordination; Program Development; Research and Development (R&D); Computer Literacy; Microsoft Office; Curriculum Development; Adult Learning Theory; Presentation Skills; Project Management Preferred Qualifications:Two (2) years of experience in health care insurance or working in a health care contact center.Master's Degree in Education, Instructional Design and Evaluation, Adult Learning, Human Performance, or other related field.
Leverages advanced knowledge to develop and implement training for internal and external stakeholders using adult learning theory and other relevant guidelines. Overseeing the development of specialized system content and training materials. Maintains effective working relationships with peers on projects often requiring coordination across organizational lines. Overseeing the accuracy, comprehension, and effectiveness of training sessions by leveraging reporting tools and other training metrics. Verifies that all processes and content are following all legal, regulatory, and accreditation requirements. Overseeing the continuous improvement work by refining processes, analyzing metrics, and advocating for improvements in training.
Essential Responsibilities:
Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
Supervises the review of training programs by: analyzing information based on the collection of data to determine accuracy, comprehension, and evaluating the effectiveness of training sessions; overseeing the analyses of training results and collaborating with management to communicate findings to stakeholders; overseeing training metrics, managing effectiveness using survey and status reporting tools, managing the resolution of surveys/data issues; and monitoring the assessment of clinicians and staff to determine learning needs while developing strategies to address learning gaps.
Supervises certain standards are implemented and met by: monitoring team(s) are performing processes in compliance with all legal, regulatory, and accreditation requirements; implementing additional protocols and overseeing information provided accurate, consistent, and aligned with up-to-date compliance protocols; and addressing the gaps in the development and implementation of policies and procedures, operations, and automated systems providing information to staff and providers.
Manages the development of training content by: overseeing the development of training materials (e.g., handouts, review activities, and visual aids) and implementation of complex training programs, ensuring resources are leveraged correctly; identifying business cases/ proposals for new projects and solidifying sponsorships from Health Plan/Hospital, Medical Group, and union stakeholders; and presenting at interdepartmental, and regional meetings, committees, and task forces to develop and implement programs and processes to achieve current and future goals and objectives.
Oversees continuous improvement by: monitoring the implementation of complex changes, based on feedback, managing training needs to address procedural deficiencies while creating refresher training; using advanced and thorough knowledge of industry practices, standards, and benchmarks to drive the application of changes in processes across the organization; and acting as an advocate to ensure continuous learning by monitoring and guiding the implementation of improvements in training across a team.
Maintains meaningful relationships with business partners by: leading mutually beneficial relationships with inter/intraorganizational and external stakeholders on projects often requiring coordination across organizational lines; and partnering with the team and senior management to ensure all customers training needs are met.
Manages training of all internal and external stakeholders by: leveraging advanced knowledge to plan, develop, and implement training, ensuring trainers foster a continuous learning environment using adult learning theory, current industry practices, and regulatory requirements, and driving business and or clinical operations; and overseeing others training delivery to end users across various forms of media (e.g., in-person, classroom, on-site, just-in-time support, web sessions, and conference calls). Minimum Qualifications:
Minimum three (3) years of experience in a leadership role with or without direct reports.
Bachelors Degree in Instructional Design, Instructional Technology, Communication, Education, or related field AND minimum four (4) years of experience in designing and delivering training and curriculum development with a focus on instructor led training, or a directly related field, OR Minimum seven (7) years of experience in designing and delivering training and curriculum development with a focus on instructor led training or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Internal Communications; Storytelling; Written Communication; Content Development; Knowledge Management; Learning Measurement; Employee Training; Business Relationship Management; Conflict Resolution; Consulting; Relationship Building; Leadership Coaching; Mentoring and Coaching; Coordination; Program Development; Research and Development (R&D); Computer Literacy; Microsoft Office; Curriculum Development; Adult Learning Theory; Presentation Skills; Project Management Preferred Qualifications:Two (2) years of experience in health care insurance or working in a health care contact center.Master's Degree in Education, Instructional Design and Evaluation, Adult Learning, Human Performance, or other related field.
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