Training & Development Specialist I (People & Culture)

Job Overview

Location/Schedule: This position is located at the Lloyd Corporate Plaza in NE Portland. The schedule for this position is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Position: Training and Development Specialist I

Program: People and Culture

Mission

Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.
 

Vision

We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Job Overview

The Training and Development Specialist I works within the People and Culture (P&C) department in coordination and collaboration with agency partners in development, implementation, and facilitation of live and online trainings and materials related to agency needs and objectives. The Training and Development Specialist will assist with onboarding new staff, train and support staff in using our Learning Management System (LMS) and facilitate trainings which support a wide range of Cascadia staff. They will provide opportunities for employees to maintain and improve performance as well as grow in their job functions.

This is an exciting opportunity to join a talented team of training specialists in a unique, new role focused on supporting our organizational adoption of OCHIN Epic as our health records system!  The duties below reflect the long-term outlook of the role, but early in our implementation of OCHIN Epic, duties will be highly focused on supporting this new system.  We will be most excited to hear from candidates with experience in OCHIN Epic or other complex clinical applications, especially in integrated healthcare settings. 

All incumbents must understand, appreciate, and respect the diversity and cultural differences within our Cascadia community. It is expected that there is an awareness and sensitivity to the perspectives and perceptions of those we serve, as well as our colleagues. With the high prevalence of trauma among individuals receiving behavioral health services, it is required that the incumbent understand the effects of trauma on health, coping, and other aspects of the lives of those we serve. The incumbent must be prepared to support and integrate principles of Trauma Informed Care as well as Equity, Diversity, and Inclusion into all aspects of their work.

Our ideal candidate will be:

Highly organized and detail oriented, and a strong communicator.

Enthusiastic about building and maintaining relationships with Super Users and other staff across Cascadia – and able to patiently support users with a wide range of comfort with technology.

Excited to provide in person training and “elbow support” at a variety of Cascadia sites across the Portland Metro area.

Highly comfortable navigating complex technology systems such as OCHIN Epic and motivated to stay up to date on frequent changes within these systems.

Someone who loves facilitating live trainings as well as recording and maintaining video-based training materials.

Always willing to track down answers and solutions presented by our Cascadia community of staff!

Essential Duties

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.

Live Training Facilitation

Facilitate in-person and virtual orientation training for new hires, including providing foundational training on technology systems in use at Cascadia.Develop and provide training designed to support staff knowledge and skills potentially including: Documentation Golden Thread, EHR Documentation, Motivational Interviewing (MI), crisis communication and de-escalation (ProACT), management, leadership, equity diversity and inclusion, safety, and more. This may include facilitating independently for up to 8 hours (all day), either in person or virtually.Develop and facilitate training for new employees, students, and current employees in accordance with regulating requirements and agency needs for quality improvement. Maintain knowledge of core required trainings to provide facilitation support and backup for teammates as needed, which may include full or multi-day training such as ProACT.Deliver in person or virtual training to employees across the agency and in the community. Provide Continuing Education (CE) approved training where applicable.

Technology Systems & Staff Support

Assist in Learning Management System administration including: creation and maintenance of user accounts, managing new and existing modules, creating and maintaining training plans and auto-enrollments, recording attendance, running reports, and more.Train staff in technological systems including Learning Management System(s) (LMS), Electronic Health Records (EHR) systems, Human Resource Information System (HRIS), and meeting and collaboration software such as Microsoft Teams. Provide basic technical support in navigation of these systems in person as well as via phone, virtual calls, and emails.Provide technical support and backup for colleagues during virtual training to ensure all attendees are able to effectively attend and engage with training content.Provide assistance and support to staff at all levels of the agency.

Agency Collaboration, Coordination, and Support

Communicate effectively both verbally and in writing with all levels of staff and leadership.In coordination with team leadership, assess agency training needs and work to develop and implement effective instructional material and live training. Support overall agency training needs as directed by leadership.Participate in workgroups and projects as determined in collaboration with leadership. Represent training team and P&C department interests and perspectives in a positive and professional manner.Research and vet appropriate external training resources, as directed by leadership.Provide input on relevant documentation and procedural requirements related to training.

General

Adhere to compliance, required laws and training, safety of property and staff, and regulations including but not limited to Mandatory abuse reporting laws, HIPPA, fire safety.Complete annual employee training requirements on a timely basis. Attend seminars, training and other educational opportunities in order to develop professional skills and abilities as determined in collaboration with leadership.Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.Perform other duties as assigned.

Qualifications

Education:

Bachelor’s Degree in related field preferred.

Experience:

Two years of experience providing training or teaching skills is required.Virtual facilitation experience strongly preferred.Experience in healthcare/ behavioral health preferred.Experience in EPIC (or other clinical applications) strongly preferred.

Specialized Knowledge, Skills and Abilities:

Knowledge of principles and methods of training curriculum design and implementation.Ability to deliver teaching and instruction for groups and individuals.MS Office applications.Virtual facilitation using platforms such as MS Teams.Ability to learn new systems and technologies.Operate computer hardware and software at a level needed to effectively perform job functions.Enter and retrieve data.Prepare reports.Ability to lift 20- to 50-pound boxes.

Other:

Be able to travel to various agency locations throughout the workdays with ability to courier training materials.Cascadia is an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact us at 503.238.0769 or peopleandculture@cascadiabhc.org

Core Competencies

Leadership and Decision Making:

Demonstrate strong interpersonal, organizational, and decision-making skills.Provide leadership in facilitating training and providing best practices information during training.May serve as lead for committees or group projects.Make decisions within the scope of position.Maintains confidentiality of information as appropriate.

Interpersonal:

Excellent verbal and written communication skills.Effectively explain, train, and coach others using a variety of adult learning approaches.Effectively engage with internal providers, external providers, and stakeholders.Demonstrate a strong commitment to customer’s needs.Work independently as well as part of a team.Demonstrate a work history of dependability.Demonstrate initiative and creativity in approaching problems and tasks.Contribute to cost savings by identifying opportunities to improve methods, systems and procedures to increase productivity and enhance services.Understand, appreciate, and respect diversity and cultural differences.Represent the company effectively in a variety of settings and with diverse communities.

Working Conditions

Environmental: Work is primarily performed in an office setting utilizing computers and other office equipment. Work hours are generally standard office hours, 8:30 am to 5:00 pm

Mental: The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employee morale, or clients. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach.

Physical Demands: Work is primarily performed in an office setting utilizing computers and other office equipment. The nature of the position involves extended periods of sitting, however there are some tasks that involve setting up rooms and delivering training materials.

Cascadia is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact us at 503.238.0769 or at peopleandculture@cascadiahealth.org

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year!Medical and Dental Coverage (begins 1st of the month following 30 days after hire date)VSP Vision Discount Plan403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)Short-Term Disability, Long-Term Disability, and Life InsurancePaid Bereavement and Jury Duty LeaveLength of Service AwardVoluntary Life InsuranceSupplemental InsuranceStudent loan forgiveness options

Wellness Benefits:

Employee Assistance Program (EAP)Bicycle ReimbursementDiscounted Fitness MembershipsTrauma Support Team

Starting Rate Range in USD ($)

60065.48

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63897.08