Careers that Change Lives
We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.
The Training/Education Specialist for Customer Care maximizes customer service effectiveness by ensuring employees have thorough knowledge of products, services, thus can effectively use their customer service skills, troubleshoot, resolve issues and continuously deliver customer delight.
A Day in The Life
A Training Specialist plays an integral role in facilitating and executing employee development programs; from determining training needs, identifying areas of service improvements and designing and organizing trainings. You will be responsible for the overall quality of Customer Care Training, making improvement recommendations and monitors the result of stated recommendations which is the team’s foundation to drive improvement in customer’s experience.
You will work in a constructive, non-biased and collaborative manner by establishing positive work relationships, partnering with the leadership team and other internal key stakeholders. You will gain the confidence and trust of others by demonstrating professionalism and expertise in an ever changing environment. You will also have the chance to collaborate with other training leads, Specialists and Operations leaders.
Responsibilities may include the following and other duties may be assigned.
Must Have: Minimum Requirements
Your Profile
About Medtronic Philippines
Established in 2015, Medtronic Philippines is committed to best-in-class patient and customer experience by delivering capacity, scalability, sustainable productivity levels and innovative solutions to our stakeholders, patients and customers.
The establishment has over 450 employees on-site with more than 60% being female employees
What We Offer
We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.