Job Summary

The Training & Development Generalist is the face of the Learning & Development department and will have a heavy focus on answering questions of internal stakeholders, supporting a positive learning experience for all. In this role, you will support the administration and maintenance of BAMSI’s learning management system, BAMSI University (BAMSI U), on the Docebo platform. As an individual contributor, this role is support for the backend administration and functionality of the system.

As a member of the Learning & Development team, the Generalist will collaborate with teams across the agency to ensure a positive learning experience by optimizing system capabilities and embracing a philosophy of continuous improvement and innovation. This role works closely with instructional designers, instructors, power users, HRIS Manager and IT staff to ensure effective communication to all users and provide technical support to end users. 

This is a part-time position on the team and will include approximately 15- 22 hours per a week, primarily in person. 

ESSENTIAL DUTIES AND RESPONSIBILITIES FOR POSITION

Provides technical support to internal and external learners, instructors, power users and administrators on BAMSI U related inquiries, issues and functionality. Maintains the e-mail boxes to escalate and track tickets for quick resolution.Maintains technical procedures, documentation, job aids, and FAQs to assist administrators and users in utilizing BAMSI U effectively.Generates training and requirement reports and analyzes output to support training calendar development in collaboration with Learning & Development ManagerAssists in creating, maintaining and updating procedures to support training and development operations and initiatives.Assists the Learning & Development Manager in the planning, preparation, development and/or delivery of agency training and orientation programs.Conducts trainings as assigned, and maintains appropriate instructor certifications.Updates, maintains, and prepares training materials, including room set-up for trainings.With the Learning & Development Manager, creates ongoing training schedule, and information about applicable internal and external trainings.Maintains and/or inputs current staff trainings and certifications into BAMSI U.Travels, as needed, to conduct or attend trainings, conferences and/or meetings.Acts as part of the Learning & Development Team, providing support and coverage for other team members as needed and appropriate.Performs other related work duties as needed or as assigned by supervisor or designee.

QUALIFICATIONS

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION/EXPERIENCE:

Associate’s Degree in Education, Learning & Development, Communications, Human Resource Development or a related field is preferred, relevant work experience will be strongly considered in place of education   Excellent written and oral communication skills required.Excellent organizational skills and follow-through required.MS Office Suite and on-line systems proficiency required.Docebo LMS and Articulate 360 proficiency preferred.Experience in non-profit, human service or human resources and training is preferredInstructor Certification in First Aid, CPR and AED is a plus.Valid driver’s license in state of residence and own means of transportation is required to travel locally to external training sites and other locations.  The ability to stand and/or sit for extended periods and to lift up to 20 pounds from floor level to approximately three feet above floor level, and rearrange training tables, chairs and equipment.Fluency in the English language, written and oral required. Bi-lingual/Multi-lingual preferred.

LICENSES/CERTIFICATIONS:

· Valid driver’s license in state of residence and own means of transportation is required to travel locally to external training sites and other locations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is primarily in-person and will vary based on the needs of the agency and projects. The primary work location is in Brockton with travel to other major sites including Foxboro and Worcester. 

M-F
up to 20hrs