Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

Recognize and document pertinent business information that exists across programs/processes.  Help manage onboarding of new joiners as well as managing the training requirements for existing employees  Identify and mitigate knowledge gaps across the processes thereby supported.  Create, sustain and enhance the existing knowledge by engaging a team of individuals for content creation and driving knowledge programs 

Job Responsibilities:

Build Mortgage Training Plans and curriculum roadmaps  Strengthen the Mortgage Training Capability with scheduling recurring training classes on updates as well as sections with quality feedback  Project Manage the Knowledge Acquisition and Knowledge Transfer around Domain, Project and Process Knowledge during new project transitioning  Identify and fill gaps in client training programs to enable the employees achieve the set benchmarks of Quality  Conduct Transition Analysis and Due Diligence for Training Readiness and Capability Development.  Facilitate the designing of relevant and effective training programs for New Joiners  Help prepare educational materials such as modules, summaries, videos etc  Guide a team of SMEs and Trainers to conduct effective induction and orientation sessions  Maintain and define a keen understanding on training trends, developments and best practices  Plan training programs based on business objectives and goals  Identify Business Impact for Training Interventions and showcase value  Define and align the learning curve with industry standards  Introduce effective and innovative means of training through videos, simulations and other tools  Provide and create opportunities of ongoing developments  Collaborate and coordinate with different virtual teams across the globe for best practices and content assimilation  Deploy a wide variety of training methods  Strengthen the Mortgage  Closely work with Quality teams to conduct Root Cause and Error analysis  Create mechanisms of dissemination of process updates, upskilling and cross skilling of employees.  Facilitate, create and change manage domain and sub domain level content to ensure currency.  Share domain specific insights on client discussions and engage into strategic decision making  Ensure strong reporting and governance with internal and client teams. 

Skills Required:

10+ years of experience in US Mortgages (Underwriting and originations, knowledge of servicing and securitization is a huge plus)  Working knowledge of LOS such as Encompass  Proven work experience as a Trainer and/or Training Manager  Track record in designing and executing successful training programs  Familiarity with traditional and modern training methodologies (mentoring, coaching, on job or in classroom training, e-learning, workshops, simulations, gamifications etc.)  Excellent communication & leadership skills  Ability to plan, multi-task and manage time effectively  Experience in Project Management would be an added advantage.  Proven track in providing structure and ensuring knowledge retention through various means.  Prior experience of Transitioning new accounts and managing the Knowledge Acquisition and Knowledge Transfer from clients/ incumbent vendors  Excellent written and/or oral communication capabilities.  Confident and mature to handle client and stakeholder interactions.

Experience required: 10 Years