The Red Hat Global Training Operations team is seeking a highly detail-oriented and analytical Operations Analyst to join our dynamic team. This role involves collaborating closely with the Training Business unit and other support functions to ensure seamless day-to-day operations.

As an Operations Analyst, you will play a pivotal role in managing operational processes, including delivery expense procurement and revenue operations, while overseeing multiple sub-activities. The ideal candidate will excel at ensuring activities are executed in alignment with established processes and will drive efficiency through insightful data analysis & reporting.

This position requires effective cross-functional coordination, working closely with teams such as Sales, Procurement, Finance, Delivery, IT, and others.

What you will do:

Training Revenue Management: Oversee the recording and reconciliation of training revenue by collaborating with Finance and other support teams.

Revenue-Related Discussions: Lead or actively participate in discussions regarding training modalities revenue to ensure visibility and alignment across Sales, Delivery, and Finance teams.

Revenue Accuracy: Ensure precise management of revenue soft credits (as reported globally), revenue sharing, and revenue backlog for the training business.

Procurement Management: Handle procurement processes, including initiation, cost estimation, recording, reconciliation, receipt, accruals, and collaborate with the Delivery team on cost forecasting.

Data Analysis: Analyze monthly procurement data to provide actionable insights to Finance, business stakeholders, and Delivery teams.

Learning Management System (LMS) Support: Manage and support Level-1 LMS tickets raised via ServiceNow or email, ensuring efficient resolution for internal stakeholders.

LMS Order Processing: Create and manage LMS orders (new or backfill) while coordinating with stakeholders, vendors, partners, and customers.

Reporting: Generate LMS reports to support analytical discussions with functional teams and stakeholders.

Process Automation and Standardization: Contribute to the automation and standardization of training tools to improve operational efficiency.

Data and Reporting Support: Work with Red Hat Sales Cloud data reports, Outreach reports, and LMS reports to support seamless end-to-end business processes.

Stakeholder Engagement: Represent and lead training operations for your region by participating in stakeholder meetings at both Geo and Global levels.

 

What you will bring:

Degree in Business or Operations Management, Finance, or in a relevant field 

Experience in the same/ similar domain with around 7+ years of experience

Customer interaction & stakeholder management is a must for this role.

Strong analytical skills with the ability to interpret complex data sets and provide actionable insights.

Proficient in tool management on various Training Platforms like SFDC (or any CRM system), and advanced Excel. 

Familiarity with financial reconciliation processes is a plus.

Overall knowledge of CRM systems and the opportunity cycle, including the commercials associated with CRM.

Detail-oriented, highly organized, and able to manage multiple tasks simultaneously.

The salary range for this position is $74,900.00 - $119,830.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.