Training Specialist Job Details Job Location CHI - Haven House - Bronx, NY Position Type Full Time Description WHO IS CHI? Community Housing Innovations (CHI) is a not for profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success. WHAT DOES CHI OFFER? CHI employs a team of hard working, compassionate people who want to give back to others in their community. We are proud to offer: + Generous Paid time off + Personal and Sick Days + Health insurance and health reimbursement account + Dental and vision plans + Flexible spending account + AFLAC supplemental insurance + Dependent Care Spending Account + Commuter Transit and Parking Account + Working Advantage, Employee Perks + 401(k) retirement plan + Life insurance + Employee Assistance Program + Monthly trainings and career development plans JOB SUMMARY Under direction of the Director of Training and Talent Management, the Training Specialist will work closely with program directors and managers to identify training needs, design training content, and support employees' ongoing professional development to enhance operational efficiency and ensure an outstanding customer experience. The candidate for this position will report to the Bronx, NY. JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS These duties are essential and specific to the successful implementation of this position. + Training Program Development: Design, develop, and update training programs tailored to permanent and temporary housing operations, including onboarding, conflict resolution, de-escalation, trauma informed care, fire safety and prevention, regulatory compliance, and safety standards. + Facilitation & Delivery: Conduct engaging training sessions using various methods, including instructor-led, virtual, and blended learning approaches. Adapt training style and approach to meet the needs of diverse audiences across departments. + Needs Assessment: Collaborate with managers and department heads to identify training needs, assess skill gaps, and prioritize learning initiatives that align with business goals and improve employee performance. + Curriculum Design: Develop instructional materials, including presentations, handouts, manuals, and e-learning modules, ensuring they are relevant, accurate, and compliant with industry regulations. + Employee Development: Mentor employees in their professional development by offering guidance on skill-building and growth opportunities, including access to learning resources and personalized coaching when needed. + Compliance & Safety: Ensure training programs comply with all relevant housing and safety regulations, and regularly review content to keep it up to date with industry standards and best practices. + Program Evaluation: Measure and report on training program effectiveness through assessments, feedback surveys, and performance tracking. Use data to refine training content and delivery methods continuously. + Learning Management System (LMS) Maintenance: Utilize and manage the company’s LMS to enroll employees in training, track progress, maintain records, and generate reports for compliance and management review. + Continuous Improvement: Stay current with industry trends, emerging technologies, and best practices in training and development, recommending and implementing improvements to enhance training effectiveness and engagement. + Vendor Payment Processing and Facilitation ManagementHandle credit card reconciliation monthly while ensuring payment to vendors for outside training. Arrange, coordinate, and facilitate vendor-based training as needed. Pay: $70,000-$71,400 annually FLSA: Exempt Schedule: 9am to 5pm Monday through Friday Location: NYC Qualifications What do I need to apply? Education:Bachelor’s degree in human resources or related filed required; SHRM-CP a plus Experience:3 to 5 years of HR experience with a concentration in employee training Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus. Computer Skills: Basic competency in MS Windows, MS Office, HRIS systems, and on the Internet. Math Skills: Must be excellent. Physical Performance: Light bending, short distance walking in between offices, Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls. Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines. Knowledge of local/state/federal compliance laws. Experience in human services is a plus. Travel:This position will be in the Bronx, NY however there may be routine travels to New York City, Hudson Valley, and Long Island programs as necessary for in-person trainings. DIVERSTY, EQUITY, AND INCLUSION Community Housing Innovations Inc (CHI) respects diversity and is an equal opportunity employer that provides equal employment opportunities to all employees and applicants and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. Community Housing Innovations is committed to diversity, equity, and inclusion. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.