Responsible for the facilitation, development and delivery of training and development to support WDIs operational needs. This position will design instructional tools, materials and programs to enhance employee knowledge, skills and abilities for employee development and performance improvement. + Acts as a conduit to the Subject Matter Expert in their assigned area of work (Operations, Freezer, Maintenance, Supervisor) and provides one-on-one coaching, training and feedback to their internal customers. + Identifies performance improvement needs and skills gaps in customer groups and determines interventions that will assist employees in maintaining and/or improving their jobs skills; evaluates and measures the effectiveness of programs and tools. + Manages and/or conducts on the job training process, assessments, and job instruction programs for customer groups with subject matter experts and others as required to ensure employee capability and meet compliance and job requirements. + Facilitates learning and development activities in areas related to company values, leadership competencies, compliance, policies, systems and orientation. Displays knowledge of principles and methods for training and curriculum design, content development, teaching and facilitation for individuals and groups. + Manages and/or facilitates the development and maintenance of performance standard documentation for customer groups including Standard Operating Procedures and Standard Work; supports and facilitates standard development, approvals and updates. + Manages proficiency testing process for certification programs for customer groups including maintenance and enhancement of visual and electronic Records Management Systems. \#LI-BA1 \#IND123 Wells Enterprises, Inc. is the largest privately held ice cream manufacturer in the United States. Founded in 1913 by Fred H. Wells and run by the Wells family for generations, the company is an independent operating company of the Ferrero Group, one of the global leaders in sweet, packaged foods. Wells produces more than 200 million gallons of ice cream per year and distributes products in all 50 states. Wells manufactures its signature brand Blue Bunny®, lower-calorie Halo Top®, the iconic Bomb Pop®, and Blue Ribbon Classics®. Wells employs nearly 4,000 ice cream aficionados across the country. The company is headquartered in Le Mars, Iowa, where Wells has made Le Mars the “Ice Cream Capital of the World” as the largest manufacturer of ice cream in one location. Wells operates two manufacturing plants in Le Mars, Iowa, a manufacturing plant in Dunkirk, New York, and a manufacturing facility in Henderson, Nevada. Learn more at www.wellsenterprisesinc.com . **What We Offer** At Wells, we’re proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual incentive bonus based on Company performance. Learn more about our benefits here (https://wellsenterprisesinc.com/news/benefits) . **Requisition ID** : 2207943