Essential Job Duties and Responsibilities: 

Learn new software programs and train division personnel. Develop training aids and quick reference guides for users. Install personal computer and printer for new employees. Provide training to new employees on the computer system and hardware packages. Schedule and coordinate Skillware or other offsite training for new employees. Provide ongoing training support to division personnel. Update division personnel concerning changes in computer procedures. Serve as division office microcomputer system administrator by maintaining division distribution lists, passwords and library of standard documents. Install computer hardware and software upgrades. Assist field staff personnel with agent training on software packages, such as Open Crisp, by preparing training materials and/or making training presentations. Accompany field personnel to install computer hardware/software in agent’s office. Provide assistance with telephone calls from field staff and agents to resolve problems using computer software and hardware. Division liaison with Information Technology department to identify and resolve division problems with computer communication network, hardware or software. Perform other job-related duties as necessary.

 

Knowledge, Skills, and Abilities:

Knowledge of or the ability to learn personal computers and software packages. Ability to learn Company specific software and new software products. Knowledge of or the ability to learn Rain and Hail’s products, services and systems in order to assist users. Knowledge of or the ability to learn the terminology used by the insurance industry and the company. Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers. Knowledge of organizational methods and ability to manage multiple tasks simultaneously. Ability to learn and develop skills with the use of Department equipment, including computers, software, calculators, telephone system, etc. Ability to remain calm and professional during peak periods of activity. Ability to work from oral or written communication. Ability to travel away from home on a limited basis. Ability to maintain confidentiality related to all duties and responsibilities, including marketing information, product knowledge, pricing, processes and systems. Ability to assist in other work-related areas as required.

 

High School or GED required.  Previous experience with word processing and other software packages. College level computer coursework preferred.