If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

This PROJECT BASED position is responsible for accurately handling exceptions, rejections, and cases related issues from internal and external stakeholders which require a level of research accompanied by corrective actions on the customer’s account. This individual will diagnose the problem, manage the resolution process, and close the communication loop with internal and external customers on actions taken.

Job Description

Key Accountabilities

Review transaction reports for accuracy and resolve account exceptions, rejections, and casesDetermine and perform appropriate action(s) based on data gathered from multiple sources Answer a variety of inquiries and investigate problems or disputes arising from internal and external stakeholdersFollow all company, legal and regulatory guidelines in response to customer issuesAssist in the development of business processes/proceduresTakes accountability for customer end-to-end solutions  Perform other duties as assigned 

Education, Experience & Skill Requirements

The minimum education requirement is:

 High school diploma or equivalent

The minimum experience  and skill requirements are:

2+ years of experience Industry related experience preferredDemonstrated proficiency in Excel (or the desire to learn VLOOKUPs, pivot tables, and some formulas)Demonstrated basic experience using Word and Outlook (and the desire to learn Outlook Calendar Scheduling Assistant)Strong verbal and written communication skills

Key Metrics

Support departmental SLA’s and work queue achievement Maintain qualitative and quantitative measurements related to departmental  goalsManage and remediate data fallout from various systemsDemonstrate ability to multi-task and attention to detail

Note: This position is expected to last for 3 to 6 months.

Job Family

Customer Service

Company

TXU Retail Services Company

Locations

Irving, Texas

TexasWe are a company of people committed to:  Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.  If this describes you, then apply today!

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

 

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.