Join our ATM Claims and Exceptions Services Team as a Transactions Manager and lead a team of dedicated Transaction Specialists. In this role, you'll coach and develop your team to meet business objectives, ensure compliance, and drive process improvements. Collaborate with leadership and other business lines to foster open communication and resolve escalations with innovative solutions, balancing business standards and customer focus.

Job Summary:

As a Transactions Manager within our ATM Claims and Exceptions Services Team, you will be responsible for leading a team of 15-18 Transaction Specialists. You will coach and develop staff to ensure all Business Objectives are met, ensure all work is processed within assigned service levels and meets Legal/Compliance requirements, and partner with Leadership team to identify and implement process and procedural enhancements. You will also create and maintain open communication with employees as well as Peers, Leadership team and other Lines of Business, and resolve high priority escalations with “out of the box” thinking to balance Business Standards and Customer Focus.

 Job Responsibilities:

The Transactions Manager within ACES will be responsible for leading a team of 15-18 Transaction Specialists.

Coaching and developing staff to ensure all Business Objectives are met Ensuring all work is processed within assigned service levels and meets Legal/Compliance requirements Partnering with Leadership team to identify and implement process and procedural enhancements Creating and maintaining open communication with employees as well as Peers, Leadership team and other Lines of Business Resolving high priority escalations with “out of the box” thinking to balance Business Standards and Customer Focus Identify process gaps and recommend solution(s) to drive efficiency and effectiveness Complete performance reviews, development plans and annual reviews for team on a timely basis Ensure adherence to operating procedures, legal and compliance regulations and IT Policies to minimize risk Resolve complex issues and exception items Oversee department projects and introduce new procedures to the staff

Required qualifications, capabilities and skills:

Minimum 1-year management experience required Research experience  Must be willing to work in a fast-paced environment  Demonstrated ability to lead or manage high performing front line representatives Advanced proficiency with computer functions with MS office suite  Bachelor’s Degree ( Commerce background  )