Do you enjoy working in a production-based environment that allows you to help evaluate and coach front line associates and offers career growth?
 As a Transactions Specialist IV in Receivables Operations, you will develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.
 Job responsibilitiesEnsure workload is completed as outlined in departmental procedures and policiesUnderstand portfolio and tools used to support client processing requirementsProvide training to new and existing employeesInterface with other operations departments to research and resolve inquiriesMake routine decisions and determining proper courses of action within the limits of standard policies and proceduresParticipate in evaluations, coaching, and counseling sessions of front line associatesParticipate on projects aimed at enhancing the customer experience as identified through escalation matters
 Required qualifications, capabilities, and skillsRemittance Processing experience with proven ability to effectively lead a team Ability to analyze and comprehend client’s standard operating procedures and instructionsProduction environment focus around meeting deadlines and quotasKeen sense of quality control and practicesProven ability to lead in a production/operations environmentStrong written and verbal communication skillsFunctional experience with MS Office, including Word, Excel, Access, and PowerPoint
 Work Schedule: Monday – Friday 6:00AM - 2:30PM
This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change.