Join our Receivables Operations division and play a pivotal role in transforming traditional payment processing. As a Transactions Supervisor, you will drive efficiency and customer satisfaction by expediting payment collections and account updates, reducing costs, and enhancing the crediting of deposits.

As a Transactions Supervisor in Receivables Operations, you will oversee daily workflows, manage a dynamic team, and ensure high-quality remittance processing. Your leadership will be key in maintaining strong customer relationships and optimizing operational performance.

Job responsibilities:

Oversee daily workflow of specific workgroups and segments of the process Manage a team of full and part-time frontline employees Handle complex customer relationships using service improvement tools Take direct ownership of remittance processing performance including allocating work in process to maximize high productivity and excellent quality Inform shift manager of process delays and resolve production obstacles Provide guidance and development to Team Leaders and Operations team members

Required qualifications, capabilities and skills:

2 years supervisory/leadership experience Ability to lead, direct, and be visible to staff and direct reports Ability to coordinate and organize work while meeting and handling multiple deadline  processes Demonstrated ability to multi-task and balance numerous activities simultaneously Functional experience with MS Office, including Word, Excel, Access, and PowerPoint Good decision making skills as well as exceptional written and verbal communication skills Display core leadership abilities:  strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential

Preferred qualifications, capabilities and skills:

Remittance processing experience  Experience in a financial services environment

Schedule: Monday-Friday 5:30pm-2am 

Differential: 10%

 

This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change.

A Government Security Clearance may be required for this position.  This includes, but is not limited to:

Fingerprints Credit Check Employment History Tax Filing History (possibly) References (possibly) Proof of U.S. Legal Permanent Residence