Shape the future of product delivery while crafting and implementing solutions that enhance and optimize customer experiences. Lead end-to-end strategic change programs, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

 

As a Product Delivery Manager – Merchant Services Transformation, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you define and implement solutions and efficiencies that enable successful products in an expedient, profitable and organized way. 

 

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading providers of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization. The candidate is a strategic and analytical leader and is passionate about defining and delivering solutions to meet business and client needs.  The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business. 

  Job responsibilities Supports key strategic programs for the Merchant Services business; leads specific program workstreams and initiatives to drive business revenue growth and profitability, as well as improve the client experience Leads the delivery of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination Analyzes end-to-end processes and identifies opportunities and solutions to streamline, improve and automate them to increase efficiency and scalability; helps develop and drive delivery of recommendations Defines reporting strategy, and develops insights on the Merchant Services business, sales and clients through data analysis  Communicates regular progress and updates to Sales, Product, and other senior management stakeholders across LOBs; develop OKRs and metrics to track progress Plans and delivers communications and training around strategic changes and new products Develops understanding of client personas in target segments and their needs to inform recommendations Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners  Maintains close feedback loop with Sales and other partner functions across Payments and Global Banking  Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product delivery or a relevant domain area (e.g., change management, program/project management, product development, strategy, management consulting) Experience in merchant services or payments Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Ability to interact with colleagues at all levels and across functions with a sharp executive presence; proven ability to cultivate strong relationships Successful track record setting and achieving challenging goals with demonstrated entrepreneurial leadership Strategic thinker who is comfortable transforming abstract ideas into a concrete plan of action Change agent who makes a passionate case for change through facts, strong communication style and deep understanding of the audience Experience in product or platform-wide release management, in addition to deployment processes and strategies  Must have strong Powerpoint and Excel skills Preferred qualifications, capabilities, and skills Proficient knowledge of the product development life cycle, design, and data analytics Knowledge of merchant services revenue streams and drivers of profitability  Bachelor’s degree, Master’s degree preferred