**Country:** United States of America **Location:** CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA **Transformation Program Manager-CHVAC Americas** Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable products and services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. Carrier’s Commercial HVAC business is currently seeking a dynamic and experienced **Program Manager** to lead the transformation and change management effort for our North America service business. This individual will oversee the fulfillment of long-term organizational goals and work closely with internal stakeholders on initiatives that will drive growth within the business. This is a high visibility role that has regular engagement with executive leadership. **Key Responsibilities** + Function as a program manager to support CHVAC Americas service leaders in the execution and sustainment of the transformation program + Oversee execution of transformation program roadmap to outline strategy, objectives and project alignment; oversee dependent projects that are needed to reach the program's goals + Actively drive sustainment of the program, monitor market and overall business performance and drive interventions when needed + Capture next level initiatives to drive further growth and operational performance improvements; seek out continuous improvement opportunities for incorporation into the program + Plan, scope, and execute various growth initiatives and drive change management and sustainability + Optimize and expand the scope of key transformational program tools, including digital platforms, playbooks, operational cadence, etc. + Align internal stakeholders and channel partners to support our growth objectives **Specific objectives include** + Ensure consistency in the operating cadence, program methodology and results across all markets within CHVAC Americas field service business + Identify needs and support local market teams with execution where needed + Coordinate activities between 3rd parties and multiple project elements, giving detailed attention to program strategy, project management and execution + Provide program leadership to individual sub-projects, ensuring thorough planning, scope definition and execution + Manage and communicate project status including milestones, risks, and action items to drive completion in a timely manner (on-time, in-budget) + Work with internal teams on project execution and seek opportunities to improve team efficiency + Remove obstacles and escalation when necessary to ensure projects stay on track to committed timeline and objectives + Support impact analysis and assess change readiness; implement actions when/where required + Ensure dependent projects have well-defined business cases/return expectations and methods to track results over time + Contribute to and capture program-level reporting and presentation materials + Develop and deliver presentations to leadership and key stakeholders + Consider effective transfer and application of process and tools for use in multiple business segments + Collaborate with internal stakeholders, consultants and/or partners as required **Required Qualifications** + Bachelors’ degree + Minimum of 7 years of experience in Program or Project Management or Operations or Finance or Business Transformation. **Preferred Qualifications** + Bachelors’ degree in operations, business, finance, or related fields + 10+ years of experience supporting high impact, cross-functional projects + Proven ability to manage various project types, including digital technology, service sales & service operations + Working knowledge of practical project management methodologies, best practices and tools including passport and agile + Experience managing projects through the full project lifecycle + Project management certification and/or training + Proven ability to complete projects on-time, within budget, with desired results + Ability to manage customer and partner resources and expectations + Critical thinker with strong attention to detail + Strive for continuous improvement and prioritize time management + Effective management and influence of non-direct reporting resources + Strong interpersonal and communication skills + Effective use of MSOffice tools, PowerPoint, Excel, and project collaboration tools + Consulting experience is a plus + Knowledge of HVAC and service industries are a plus + Effective project management skills + Ability to link a series of projects into a cohesive program + Superior problem-solving skills and resourcefulness + Ability to organize and conduct events and workshops with cross-functional teams + Storytelling and communication appropriate to various levels of the organization + Cross-functional and cross-cultural engagements + Ownership and superior ability to align across matrixed stakeholders and drive results + Demonstrated capability to successfully pivot between functional topics (including, sales, operations, service, factory) \#LI-Remote RSRCAR **Pay Range:** $109,456 - $191,938 Annually **_Carrier is An Equal_** **_Opportunity/Affirmative_** **_Action Employer. 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