At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

About the Credit Risk Administration (CRA) Team 
We are a highly dynamic and talented team which delivers on our mission through four pillars: Customer, Process, Talent, and Data.   
 
Vision | We create the future of credit risk management through data, analytics, and risk process innovation for our customers.  
Mission | We deliver data-driven information solutions to protect our stakeholders and inform the most significant financial decisions in the bank.   
Values | In addition to U.S. Bank core values, we prioritize collaboration, integrity, simplicity, and continuous learning.
   
About the Role 

The Credit Risk Administration (CRA) Transformation Team is responsible for collaborating with leadership to identify and implement process improvement opportunities that focus on time savings, expense savings or reduced process risk. The Transformation Program Operation Specialist plays a critical role in the identification, design and oversight of initiatives by providing process design assessments (e.g., process mapping, re-engineering, or control evaluations, etc.) and central project planning of identified Transformation initiatives from inception to implementation. This role partners closely with our Transformation Technology Team to

deliver and implement streamlined and sustainable solutions that range from medium to high complexity. Responsibilities include contributing to designing process improvement solutions through process assessments or re-engineering and developing and maintaining initiative and program-level project plans, reporting and communications for project stakeholders and senior/executive management sponsors. This role requires continuous stakeholder engagement to ensure initiatives are delivered on time and in alignment with identified business requirements – serving as a liaison and advocate for both our internal customers and broader

initiative stakeholder team. This position serves as a critical role in developing and delivering operational, strategic, and transformational priorities. As such, the candidate must bring a passion for customer service, a desire to lead change, and the ability to operate in a complex and highly quantitative business line.

Primary responsibilities:

1.    Process assessment, re-engineering, mapping and control design or evaluation
2.    Management of central project plans for all identified Transformation initiatives from inception to implementation within a designated project planning application tool 
3.    Creation and ownership of visually engaging and concise Transformation program communications
4.    Central tracking and evaluation of predefined key performance indicators (KPIs) to evaluate program operations and process improvement opportunities
5.    Provides strong credible challenge to increase productivity and ensure alignment with program strategies and initiative requirements
6.    Proactively escalates issues, bottlenecks or risks to drive continuous progress and on-time delivery
7.    Partners with the Transformation Technology Team to create and/or review internal technical documentation and procedures 
8.    Partners with the Transformation Technology Team to provide internal user testing of new applications
9.    Provides miscellaneous automation development or process improvement consultation support

Preferred Skills /Experience:
•    Process Improvement: Ability to visualize (i.e. process mappings) and re-design processes for efficiency and effectiveness 
•    Industry Knowledge: Banking and financial services industry knowledge preferred
•    Project Management: Strong project management skills, with a deep focus on execution, accountability, and results
•    Technical: Experience with project planning tools (Smartsheet or other), Microsoft Business Applications (e.g., Excel, PowerPoint, Word, Visio, etc.) and Microsoft Power Platform Applications (Power Apps, Power BI, and Power Automate)
•    Communication Skills: Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions 
•    Design: Experience in content, application, or report design preferred
•    Self-Starter: Demonstrated ability to take initiative, become fluent at new tasks quickly, and routinely act with a sense of urgency
•    Innovative: Innovative mindset with an aptitude for identifying process improvements and opportunities for efficiency
•    Time Management: Strong organizational skills to manage multiple tasks, meet deadlines, and prioritize work effectively
•    Analytical Thinking: Ability to meticulously analyze complex subject matter and draw meaningful insights 
•    Collaboration: Ability to establish deep working relationships across diverse cross-functional teams
•    Certifications: Project Management Qualification is desirable (PMP, PMI, or equivalent)

This role is considered hybrid and requires working three days a week from a designated U.S. Bank location, with flexibility on work location for the other two working days.  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00 - $120,120.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.