Knows, understands, incorporates, and demonstrates the Trinity Mission, Vision, and Values in behaviors, practices, and decisions.
Defines scope and requirements for complex initiatives; establishes partnerships, roles and responsibilities of team members across all project lifecycle phases from inception to close-out. Conducts post project analysis; meets with business owners to conduct project closure activities. Maintains detailed risk and issues logs ("risk register") and provides succinct summary for executive presentations. Seeks assistance from senior team member in responding to potential complex issues and risks.
Compiles and analyzes data. Prepares written summaries and presentations which address project scope, timetable and expected deliverables. Drives decision-making via both qualitative observations and quantitative data. Structures, analyzes, synthesizes, and presents findings with minimum direction. Evaluates evidence for both validity and reliability.
Analyzes large quantities of data and develops complex reports on the overall performance of business segments; develops metrics to measure various characteristics of the business. Utilizes statistics to perform predictive analyses of operational cost, performance, and productivity elements that have a significant impact on scenario planning of future operations. Applies a high level of business understanding towards the analysis of operations; sifts effectively through data and visualizes complex analysis to senior level stakeholders to facilitate business decisions.
Embeds process improvement in transformational plans and approaches. Leverages process improvement techniques to identify, evaluate and articulate operational opportunities, business needs and gaps; plans and implements steps, understands stakeholder interest. Makes recommendations that provide practical options and solutions while considering the impact on processes, workforce, technology, and culture. Provides authoritative advice.
Utilizes strong written and verbal communication presentation and facilitation skills in the delivery of services. Prepares and delivers executive and organizational communications. Communicates analytical and technical results to large, high-level varying audiences, consistently, succinctly, and clearly.
Reads the subtle nuances of situations and reacts/plans accordingly. Facilitates teams/groups of people and influences people through strong leadership, communication and negotiation skills, leading short-term and long-term business, planning and improvement sessions to ensure accomplishment of goals, direction and business requirements.
Seeks assistance from senior team members in responding to potential complex issues and risks. Assists senior leaders in determining strategic, financial and operational program impact(s) for the system. Calculates budget estimates necessary to evaluate costs.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
MINIMUM QUALIFICATIONSBachelor's degree in healthcare, information technology, business administration or a related field and a minimum of five (5) years experience in predictive analytics, analyzing and evaluating large operational data sets, or an equivalent combination of education and experience. Master’s degree preferred.
Project Management Certification (PMP), Lean practitioner (or equivalent) and/or Six Sigma green belt preferred.
Microsoft Office Suite (Windows, Teams, PowerPoint, Word, Excel, and Outlook). Visio, MS-Project preferred. Specialized applications and programming languages and a variety of data analytics tools (such as Access, Tableau or Cube.js, Python, R or similar) strongly preferred.
Ability to work independently and at least two (2) years working in an autonomous, self-directed manner under frequently changing structures or work environment
Minimum of two (2) years experience managing smaller projects or segments of large, complex projects and interfacing with executive leadership preferred.
Proficient knowledge in three or more (3+) business operations disciplines and supported business processes, with expert level knowledge in at least one discipline. Business operations disciplines include, but are not limited to, project/program management, financial management, contract performance management, process improvement, people leadership, workflow integration, technical and business communications, research/benchmarking, statistical analysis, change leadership and healthcare administration
Advanced analytical, problem-solving skills and technical aptitude.
Excellent analytical and problem solving skills with attention to detail. Ability to perform research, apply perspective and diligence to completely understand the relevant project issues.
Ability to work under pressure to meet deadlines and achieve quality results. Must be capable of handling multiple projects/assignments simultaneously and possess the ability to adapt to frequent changes in priorities.
Ability to communicate with non-technical leaders and business owners providing a clear understanding of appropriate technology solutions to support and enhance business needs.
Knowledge of and experience in developing and managing project budgets and staffing needs.
Strong interpersonal, organizational and customer services skills. Ability to develop/maintain effective collaborative relationships and partnerships with leaders, stakeholders and decision makers. Ability to mentor and coach other team members.
Excellent written and verbal communication skills
Strong and effective facilitation skills.
Must be comfortable operating in a collaborative, shared leadership environment. Strong group (both onsite and remote) process skills required. Must be comfortable operating in an ambiguous and matrix organizational structure. Ability to operate in a highly autonomous self-directed manner under frequently changing structures, requirements and priorities.
Ability to obtain and maintain strong understanding about how the organization functions and the role of the TMO. Ability to recognize the impact of individual and team performance beyond the TMO
Must be able to adapt to frequently changing work priorities and be able to balance the needs and expectations of system office and RHMs. Work hours may be long and irregular.
Incumbent communicates frequently, in person and over the phone with people in a number of different locations on key issues. Hearing is needed for extensive telephone and in person communication.
Must be able to speak and communicate clearly and effectively.
The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions.
The incumbent must be capable of traveling in the course of completing project and training assignments.
Must be able to set and organize own work priorities, and adapt to them as they change frequently.
Must be able to travel to the various Trinity Health sites as needed (between 10% -20% of the time).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be constructed as an exhaustive list of duties so assigned.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.