ESSENTIAL FUNCTIONS

1. Knows, understands, incorporates and demonstrates the Trinity Health's Mission, Vision, and Values in behaviors, practices and decisions.

2. Manages and oversees complex, large, multi-factorial program initiatives spanning multiple operating units, matrixed and direct teams while providing oversight of processes, tactics and culture.

3. Defines the scope and requirements for complex initiatives; establishes partnerships, roles and responsibilities of team members across all project lifecycle phases from inception to close-out. Participates in business short-term and long-term planning sessions to ensure understanding of business goals, direction and business requirements. Develops business plan and project proposals. Ensure alignment in terms of organizational priorities, adequate funding, executive sponsorship, business owner support and staff resources. Achieves agreed upon deliverables, within budget and established timelines, and successful completion of project outcomes, targeted goals and objectives.

4. Conducts post project analysis, meeting with business owners to conduct project closure activities. Maintains risk & issue logs ("risk register") in detailed working form and in succinct summarized form for executive presentations. Manages problem resolution and risk mitigation. Seeks assistance from senior team members in responding to potential complex issues and risks. Keeps departmental and/or divisional leadership, governance, steering teams, leadership councils, project managers, project teams and sponsors apprised through on-going routine communications, including, but not limited to, communication and training plans, routine and recurring reports, status meetings, formal presentations and accelerated or escalated communications as needs arise.

5. Compiles and analyzes data. Prepares written summaries and presentations which address project scope, timetable and expected deliverables. Drives decision-making via both qualitative observations and quantitative data. Structures, analyzes, synthesizes, and presents findings with minimum direction. Evaluates evidence for both validity and reliability.

6. Assists senior leaders in determining strategic, financial and operational program impact(s) for the system. Develops, manages and monitors plans, resources and budgets. Calculates budget estimates necessary to evaluate costs.

7. Provides leadership to project analysts and team members by managing deliverables in accordance with the project management methodology. Coaches and provides oversight to peers, analysts, indirect team members and supporting groups through informal mentorship. Seeks assistance from senior team member in responding to potential complex issues and risks.

8. Develops a culture of continuous process improvement as a standard business capability and practice. Demonstrates how process improvement will decrease cost, increase productivity and enhance process effectiveness and efficiencies. Embeds process improvement in transformational plans and approaches. Leverages process improvement techniques to identify, evaluate and articulate operational opportunities, business needs and gaps, and plan and implementation steps. Understands stakeholder interest and provides authoritative consultation.

9. Utilizes strong written and verbal communication, presentation, and facilitation skills. Communicates complex quantitative analysis in a clear, precise, and actionable manner, in a way that can be understood by customers. Prepares and delivers executive and organizational communications. Communicates analytical and technical results to large, high-level varying audiences, consistently, succinctly and clearly.

10. Collaborates with all levels, to operate in a highly collaborative leadership team under frequently changing structures, requirements and work priorities. Maintains relationships with leaders, decision makers, stakeholders, colleagues, peers, indirect subordinates and clients/customers. Reads the subtle nuances of situations and reacts/plans accordingly. Facilitates teams/groups and influences people through strong leadership, communication and negotiation skills, leading short-term and long-term business, planning and improvement sessions to ensure accomplishment of goals, direction and business requirements.

11. Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS

1. Bachelor's degree in healthcare, information technology, business administration or a related field and a minimum of five (5) to seven (7) years of product line or technology solution experience, formal or informal people leadership or an equivalent combination of education and experience. Master’s degree preferred.

2. Project Management Certification (PMP) and/or Lean practitioner (or equivalent) and/or Six Sigma green belt strongly preferred.

3. Strong skills in Microsoft Office Suite (Windows, Teams, PowerPoint, Word, Excel, and Outlook), Visio, and MS-Project.

4. Minimum five (5) years experience managing complex projects and interfacing with executive leadership.

5. Proficient knowledge in four or more (4+) business operations disciplines and supported business processes, with expert level knowledge in at least two (2) disciplines. Business operations disciplines include, but are not limited to, project/program management, financial management, contract performance management, process improvement, people leadership, workflow integration, technical and business communications, research/benchmarking, statistical analysis, change leadership and healthcare administration.

6. Excellent analytical and problem-solving skills with attention to detail. Ability to perform research, apply perspective and diligence to completely understand the relevant project issues.

7. Ability to work under pressure to meet deadlines and achieve quality results. Must be capable of handling multiple projects/assignments simultaneously and possess the ability to adapt to frequent changes in priorities.

8. Ability to communicate with non-technical leaders and business owners providing a clear understanding of appropriate technology solutions to support and enhance business needs.

9. Knowledge of multiple technologies and experience with system-wide applications and systems in an integrated work environment.

10. Considerable knowledge of and experience in developing and managing project budgets and staffing needs for complex initiatives.

11. Strong interpersonal, organizational and customer services skills. Ability to develop/maintain effective collaborative relationships and partnerships with leaders, stakeholders and decision makers. Ability to mentor and coach other team members.

12. Excellent written and verbal communication skills.

13. Excellent facilitation skills and ability to influence outcomes by working with colleagues at all organizational levels.

14. Must be comfortable operating in a collaborative, shared leadership environment. Strong group (both onsite and remote) process skills required. Must be comfortable operating in an ambiguous and matrix organizational structure. Ability to operate in a highly autonomous self-directed manner under frequently changing structures, requirements

and priorities.

15. Ability to obtain and maintain strong understanding about how the organization functions and the role of the TMO. Ability to recognize the impact of individual and team performance beyond the TMO.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.