If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role Transformation Project Manager
The Process Consultant for Operations Transformation is responsible for leading transformation initiatives to deliver an agreed set of business objectives and meeting the overarching portfolio strategy. The role will require knowledge and own the accountability for one of the following Ops Transformational Programmed, WPB, Wholesale, Payments, or KYC
The role holder will be part of the Ops Transformation team to support delivery of the Ops Transformational programmer. This job holder will also work in partnership with peers across OT to influence and develop the capabilities, align, and drive Global Operations business imperatives and work with executives, leaders, and teams across the functional and geographic landscape.
The Process Consultant is required to engage and manage a wide spectrum of senior stakeholders and partners across the bank. The individual will also be accountable for quality assurance, delivering high value financial improvement initiatives and creating an environment for the development and capability within their respective portfolio.
The role holder will be responsible for reengineering customers E2E journeys. This will be achieved through the application of reengineering, continuous improvement, Lean six sigma, agile, migration, production management tools, RPA (robotics process automation) and cognitive technologies. The role holder is required to successfully embed change, continuous improvement, identify and mitigate key risk, influence, and manage stakeholders, build strong relationships to lead the change.
The Process Consultant role sits within the BWOT programmer, a high priority programmer and the major business transformation for Global Operations function, comprising multiple delivery programmers and enabler programmers. This programmer supports the 2030 Group Operations Vision but will have a focus on ensuring programmers are executed. The role will report to the Regional Lead of OT in country, which is tasked with owning E2E customer journey and process re-engineering services and identifying process excellence opportunities across the OT change portfolio.
Main Activities:
For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new change initiatives aligned with global directions and global/regional business transformation initiatives.Act as trusted advisor to business partners and ensure commercially based decisions are taken on prioritizing and optimizing the change portfolio.Promote a culture of strategic and pragmatic thinking, aligning short term decisions and investments with longer term vision and objectives.Work with the businesses and delivery partner to develop objective, quantitative recommendations that are driven by ROI to deliver benefit to the overall enterprise, and not only to a single operating silo.Identify and recommend innovative solutions that are infused with emerging technologies and solutions while tempered with common sense.Working across regional and local teams to ensure commonality of understanding and objectives whist reiterating global intents.Revisit projects post deployment on regular basis to validate business.Responsible for delivery of Six Sigma curriculum (Yellow belt and Green Belt) across all Operations.