Job Title

Transition Manager, Portfolio Administration

Job Description Summary

Responsible for coordination and management of Transitions within the Lease Administration Platform for newly awarded and existing Lease Administration assignments

Job Description

Manage Portfolio Lease Administration Transition projects to ensure maximum efficiency and

delivery of services per contractual obligations:

Read the client contract and work with sales team/brokerage team to understand scope, desired timeline and overall expectations for onboarding client to ensure account needs are met while following the scope outlined in the client service agreementsLead all Lease Administration internal and client facing service line meetingsSet completion targets and identify the key success criteriaIdentify and incorporate opportunities to enhance the customer experienceManage the direction, supervision and initial setup process relating to leaseAdministration including consulting & partnering with technology and ensure successful set up of PLA services including reporting and proactive analyticsCoordinate database design aligned to client's desired outcomes and aligned with best practicesOversee the abstraction/migration/validation of leases by the abstraction teamCoordinate requests for additional documentation/clarification by the abstraction team to the client, in order to build as complete a database during the transition period as possibleIdentify, track and report PLA transition progress; identify potential risks and develop mitigation strategies including providing regular updates to client and transition team on progress, alerting them of potential problems or delaysCollaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as neededProvide regular feedback to leadership regarding issues, challenges, and areas for additional focusPartner with regional and account leadership to finalize PLA organizational structureLead the team through transition go live / transformation handoverComplete transition billing for Portfolio Administration implementation services for assigned clientsAdditionally, the Portfolio Administration Transitions Manager will:Coordinate and facilitate the communication channels between the Clients, abstractionpersonnel and/or subcontractors, quality control coordinators and Client teamsTrack and ensure completion of all Client and Client Team’s deliverablesProvide superior client service to internal and external clients while creating and maintaining trust and strong relationships with team members, leadership, and clientsResponsible for overall integrity and ongoing development of the lease administration program including the initial development of playbook for ongoing lease administrationWork in a variety of lease administration platforms to deliver lease administrationservices to ClientsDemonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlinesLead discussions about current practices, and how future state procedures might be improved via best practices developed through experience/benchmark data with other clients by recommending new approaches, policies, and procedures to drive continual improvements in efficiency of services performedCommunicate inefficiencies in existing process and establish new processes to suit client specific needsGenerate and deploy integrated best practice playbooks, templates and PLA toolsSupport internal and change management with client's organizationExecute special projects as assigned by senior leadershipSupport and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintainedStay up to date on the latest industry standards and trends

Key Competencies

Demonstrated leadership/management skills Strong Customer Service Skills Strong Communication Proficiency (oral and written) Presentation Skills Organization Skills Technical Proficiency Analytical Skills Research Skills Detail Oriented Interpersonal Skills Sense of Urgency Priority Setting Problem Solving Results Driven Strategic Thinking

Education  Bachelor’s Degree preferred in any field; business, finance/real estate, accounting idealAdditional eligibility qualifications3+ years relevant work experienceAbility to read and understand financial statementsStrong interpersonal skillsAbility to manage multiple high prioritiesStrong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)Experience with real estate data bases, CoStar preferred.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”