JOB DESCRIPTION                     

 

Job Title                            Transitions & Integrations Manager

 

Purpose of Job

 

The Transitions & Integrations Manager will work collaboratively with all functional work streams, as well as integration and transition project teams, to develop, manage and report on detailed transition and integrations plans. The Transitions & Integrations Manager is the main point of contact for managing transitional and integrations change initiatives, while maintaining responsibility for project costs, schedule, scope, deliverables, and potential risks and/or known issues.

Managed projects for this role include, new client business, existing client renewals corporate initiatives, enhancement deployments, and transition-out type activities. Transitions & Integrations Manager will also be responsible for maintaining action and risk registers and managing overall timelines in support of successful transfer of service ownership to BGIS from the client, or its existing service provider. The role of will also support any transition-out activity that may take place including demobilisation.

 

Key Responsibilities

 

Oversight and Management Works with Client Solutions Director, UK & Europe to provide governance updates to the Senior Leadership Team on all transition, integration, and migration activities. Works with Client Solutions Director, UK & Europe to plan the resourcing for all projects.

 

Project Management Responsible for ensuring project objectives are successfully met. Prepares and conducts all presentations at the Executive Steering Committee level. Executes project and change management planning. Follows up with workstream leads on a continuous basis for project plan updates. Facilitates internal weekly status update meetings and Executive Steering Committee Meetings. Makes decisions on issues/discrepancies escalated from workstream leads. Documents RAID updates from workstream leads during weekly status update meetings. Creates and maintains all project artifacts (Project Charter, Project Plan, RAID Log, Change Requests, Executive Steering Committee Updates, etc.) Maintains document repository for all required client data. Tracks and manages project change requests related to scope, budget, schedule, etc. Monitors, controls, reports, and evaluates project outcomes. Reviews monthly expenditures against budget with Finance and Business Unit Directors. Coordinates and approves temporary resource requests from workstreams. Provides mentorship and best practices to the mobilisation team.

 

Transition and Migration Estimate the transition costs for inclusion to the overall transition costs as reflected in the pro forma and transition budget for each project. Support Business Development activities through communicating and demonstrating the transition process. Incorporate a high degree of “Change Management” principles and tactics to communicate the value and benefits of

the transition or migration to a new platform.

Planning and scheduling the work of mobilisation staff, including staff from adjacent departments as part of transitions, to support and implement transitions and migrations.

 

Concerned Parties Relationship Works closely with all relevant concerned parties (i.e., Senior Management, Business Development, Client Representatives, Workstream Leads, and Account Leads) throughout the project lifecycle to identify and mitigate project and service-related issues. Ensures all discovery sessions between multiple concerned party groups are completed in a timely manner to identify data requirements and gaps, process creation requirements and changes, etc. Provides cross-functional coordination of workstream leads and Senior Management when mitigation strategies are required. High level of collaboration with the adjacent FM business units including the Operations Centre team, and SME’s. High level of collaboration with the key workstream outside of the FM workstream and especially Strategic Souring (acquiring and setting up service vendors), and Finance (Procure to Pay and Finance Operations). Escalates potential risks and/or known issues to the Client Solutions Director, UK & Europe, Account Lead, Executive Sponsor, and Executive Steering Committee based on critical path milestones. Change Management Completes risk, impact, and concerned parties assessments as required. As part of the change management strategy and approach, collaborates with various workstream leads, Account Team members, and Client Representatives to document and highlight significant changes between previous and current systems, tools, and processes. With the assistance of the Client Solutions team, solicits and coordinates subject matter expertise in respective workstreams to deliver appropriate and thorough training to directly impacted BGIS and client team members as well as targeted communications. Ensures Communications Plan, Training Plan, and Lessons Learned Sessions are completed during each project at a minimum based on required level of change management activities.  

 

 Knowledge & Skills  

 

Strong interpersonal skills and the ability to communicate and present information to all levels within the organisation including executives, tradesmen, management, clients, and external parties. Demonstrated Project Management experience and expertise and with project management tools such as Microsoft Project or similar. Demonstrated ability to achieve results through influence as opposed to authority. This is a key requirement to effectively work with many adjacent workstreams. Strong organisational, prioritisation, time management and multi-tasking skills as well as strong written and verbal communication skills. Ability to define problems, collect data, establish facts, and draw conclusions. Facility Management experience with a demonstrated interest and expertise in implementing and operating Facility Management technology platforms is an asset. Ability to manage multiple assignments simultaneously. Problem solving and conflict management skills. Software proficiencies related to the assignment – MS Excel, PowerPoint, Word, Project, Visio, Outlook; etc. Experience in the delivery of mobilisation and demobilisation projects in the FM industry. Demonstrated ability to lead, and work with, cross-functional teams, including senior-level individuals. Licenses and/or Professional Accreditation

The following accreditations would be considered an asset:

Project Management Institute Accreditation preferred. PROSCI Certified Change Management Practitioner or equivalent designation is an asset but not required. Certified Agile Practitioner (PMP-ACP) or equivalent Agile designation is an asset but not required.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success!