All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Pet Insurance*
Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: FULL TIME
Shift : 8A - 4P - ONCE TRAINED, HYBRID (3 DAYS ONSITE AND 2 REMOTE) -
Scheduling lung transplant tests and clinic appointments; working with our lung transplant coordinators.
Seeking someone with Epic knowledge, experience in scheduling preferred, some insurance knowledge and people skills to work directly with the patients on their transplant journey.
Location: 2415 N Orange Ave, Suite 600
The community you’ll be caring for:
• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
• We offer great benefits with immediate Health Insurance coverage
• Career growth and advancement potential
• Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
The role you’ll contribute:
Under general direction, the Clinical Coordinator Assistant-Transplant assists the Clinical RN Coordinators in the pre and post phases of care working with laboratory, imaging, registration, referring physician offices and financial services personnel. The Assistant provides support to physicians and nurses by facilitating patient flow and assisting with various activities including facilitation/coordination of: 1) initial referral process, 2) patient evaluations for advanced therapy, potential organ recipients, living donors or VAD (Ventricular Assist Device) patients, 3) on-going care of the established patients, and 4) patient education process. The Assistant is responsible for initiating actions or tasks in the electronic record for the purpose of process adherence and volume metrics. The Assistant provides optimal service to patients, respects patient confidentiality, and works within the established parameters of the job at all times. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
Utilizes sensitivity and responsiveness with patients, families and visitors by listening and communicating effectively with courtesy, consideration and tact.
Acts as the family’s liaison between the program/practice support and clinical staff which includes, but is not limited to the following:
Triaging the calls and distributing to the appropriate program/practice staff
Providing status updates and general information
Providing appropriate customer service recovery when encountering upset patient and when necessary, escalating concerns to appropriate practice/program leadership
Serves as the primary resource between the program and referring community which includes, but is not limited to, the following:
Triaging the calls and distributing to the appropriate program/practice staff
Providing general program information and guidance for the referral process
Providing status updates and providing general information
Providing appropriate customer service recovery when encountering upset patient and when necessary, escalating concerns to appropriate practice/program leadership
Mailing letters, medical records and any other relevant correspondence to the patient’s referring physician
Performs general tasks related to initial referral processing which includes, but is not limited to, the following:
Prompt and courteous customer service that includes a patient first attitude while serving our referring physicians and patients
Timely review of new referral inputs (email, faxes, and telephone calls) from community physicians and the inpatient team for each respective program
Responsible for decisive and protocol-driven triaging of new referrals (Routine, Stat, and Surgical) as defined by program leadership
Verifying and accurately entering demographic and insurance information
Assessing patient’s insurance against matrix to determine appropriateness of referral and, when necessary, steering the patient to in-network physician or transplant program
Gathering medical records as defined by practice/program to ensure timely and accurate processing of the initial referral within 14 days as necessary
Strengthening relationships with our community partners and referring physicians by delivering on our customer service promises
Maintaining patient confidentiality following proper HIPAA and other protocols
Screening all new applications-screen application submission to be sure all documents/records are included with submission. If information is incomplete, mails out response letter to request all information required for application review
Obtaining and entering insurance information and forwarding to financial personnel; scanning and entering all pertinent records into database
Facilitates and coordinates evaluations for advanced therapy, potential organ recipients, living donors or VAD patients which includes, but is not limited to, the following:
Decisive and protocol-driven scheduling to ensure appointments are filled and correctly booked to create efficient patient flow and clinic schedules are optimized
Scheduling evaluation-related testing for the patient which includes, but is not limited to: 1) laboratory, 2) radiology, 3) cardiopulmonary, 4) esophageal manometry, 5) endoscopy and other diagnostic tests
Coordinating and scheduling evaluation-related consultations with the multi-disciplinary team to include: physician, surgeon, social worker, dietician, financial coordinator, Psychiatry, Research and Palliative Care
Participating in appointment verification activities and subsequent rescheduling of appointments when necessary
Troubleshooting and adjusting clinic schedule to physician schedule
Transcribing clinical data, under the direction of the Transplant Coordinator, into transplant pertinent databases and records
Mailing letters, physician orders, maps, and any other relevant correspondence to the patient in preparation for evaluation
Performs general tasks related to the on-going care of the established patients which includes, but is not limited to, the following:
Decisive and protocol-driven scheduling to ensure appointments are filled and correctly booked to create efficient patient flow and clinic schedules are optimized
Coordinating procedure scheduling with referring physicians and subsequent gathering of related medical records
Troubleshooting and adjusting clinic schedule to physician schedule
Accurate submission of insurance information to the pre-certification team using OTTR (Organ Transplant Tracking Record) and/or Cerner
Participating in appointment verification activities and subsequent rescheduling of appointments when necessary
Following-up on missed and rescheduled appointments as necessary
Transcribing clinical data, under the direction of the Transplant Coordinator, into transplant pertinent databases and records
Following-up on required monthly diagnostic testing for wait listed patients (HLA and other testing)
Supports the multi-disciplinary team with the patient education process which includes, but is not limited to, the following:
Maintaining and ensuring adequate educational materials are available for patient education sessions
Preparing transplant classroom, documents and education materials as required by the Transplant program as requested by the Clinical RN Coordinator(s)
Initiates actions or tasks in the electronic record for the purpose of process adherence and volume metrics. This includes monitoring for omissions or unexpected alterations of the actions/ tasks and reporting to the RN coordinator for clarification and direction.
Attends and participates in program meetings including, but not limited to, those discussing; referral status, core operations and QAPI (Quality Assurance and Performance Improvement). Communicates with the multi-disciplinary team in a professional and effective manner
Provides cross-coverage of other administrative support roles including, but not limited to, the Transplant Administrative Specialist I, II, and III
Performs additional miscellaneous duties and responsibilities as may be assigned from time to time by the manager or director
Qualifications
The expertise and experiences you’ll need to succeed:
Ability to communicate verbally and in written form in English with physicians, patients and staff of varied backgrounds in a respectful, effective and professional manner
Strong interpersonal, organization skills and the ability to work effectively in an environment with frequent interruptions
Ability to act in an autonomous, self-directed manner while maintaining the ability to collaborate with professionals and non-professionals in situations of high complexity and high intensity
Self-motivated with the ability to multi-task and adapt to changing demands
Mature judgment and the ability to handle confidential information within AdventHealth guidelines and application regulations
Knowledge of clinical documentation, exam procedures and protocols
Strong communication and organizational skills
Minimum of two years of experience in a complex practice environment or healthcare setting such as catheter lab, endoscopy, infusion center, etc., coordinating multiple physician office, with direct care or working in an inpatient care area within the last three years.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Translife
Organization: AdventHealth Orlando
Schedule: Full-time
Shift: 1 - Day
Req ID: 24044709
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.