Primary City/State:

Mesa, Arizona

Department Name:

Patient Transport

Work Shift:

Night

Job Category:

Clinical Support

Find your path in health care. We want to change the lives of those in our care – and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from you. 

Patient Transport is an integral part of the Clinical Care Operations department which supports the patient flow and placement throughout this facility.  We focus on our staff and empowering them to be engaged in the work that we do for our patients.

As a Patient Transport Dispatcher, you will be joining our very energetic and engaged Transport Services team that we like to call family! You will direct (and at times assist) the transport team in navigating patients, equipment, and lab specimens throughout the hospital. Basic Life Support (BLS) Certification is required (must meet AHA curriculum guidelines). Prior dispatch or patient transport experience highly preferred.

SHIFT: Wednesdays from 6p-6:30am and 2 other shifts from 11:30a-12a

Weekend rotations and holiday availability required in this role. Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.

Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared  as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation’s premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system.

POSITION SUMMARY
This position provides efficient and timely coordination of transport services within the assigned facility. Coordinates and prioritizes all service requests. Provides quality customer service to ensure requests are processed in a timely and efficient manner.

CORE FUNCTIONS
1. Receives and prioritizes a high volume of requests, dispatches staff in an efficient and timely manner as needed based on departmental guidelines and procedures. Utilizes problem solving skills and shows initiative to ensure that service goals are met.

2. Provides general direction to the department staff. Assists in the orientation and training of new staff. May assist with the work flow of the department and ensures adequate staffing levels are available.

3. Acts as the “Command Center” for facility-wide support service dispatching. Utilizes information received from healthcare staff and other departments to balance needs with available resources. Logs and tracks requests in software systems to assure they are assigned and covered.

4. May perform quality assurance inspections for review and assists with the correction of deficiencies. Evaluates quality and timeliness of work performed by staff.

5. May coordinate the maintenance of wireless communication devices, which may include, but is not limited to, pagers and two-way radios.

6. Facility based position. Responsible for providing efficient and accurate dispatch services. Customers: all levels of staff, physicians, patients, family members, visitors, vendors and regulatory agencies.

7. May occasionally assist with transporting patients as needed. Utilizes appropriate transfer techniques and safety procedures.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. BLS certification required.

Requires interpersonal skills to operate in a direct patient contact environment, as typically obtained by 12+ months of previous experience in a related healthcare setting. Proficiency with medical terminology and knowledge of patient transport services. Ability to interpret verbal and written information/instructions and effectively communicate and provide direction to others. Must demonstrate comprehensive knowledge of computer skills, organizational skills, problem solving skills, and ability to reassess tasks in a fast paced environment.

PREFERRED QUALIFICATIONS
Prior dispatch, patient transport or material management experience.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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